Sr. Technical Services Engineer - FlashArray

StartupPlay; Dublin; On-site; EUR 75,000 - 95,000; Full time

Job summary

Everpure Senior Technical Service Engineers work on the most complex, and challenging customer issues. This team is the last step in Support before an issue is passed to Escalation Engineering.

This position is ideal for a support professional with strong interpersonal skills, and a desire to work in a fast‑paced, high‑performing, entrepreneurial culture. Everpure has Support centres in Mountain View, CA, Lehi, UT, Dublin, Ireland, Prague, Czech Republic & Singapore.

Qualifications

• 3+ years in customer-facing, technical support role.
• Subject Matter Expert in one or more technologies.
• Proven ability to resolve customer problems and escalations.

Responsibilities

• Proactively understand customer expectations.
• Answer and resolve support cases across all severity levels.
• Own and track customer issues using ticketing system.
• Communicate clearly and professionally to customers.
• Document knowledge via FAQ/KB articles for internal or external use.
• Mentor junior support engineers through coaching.
• Manage multiple projects and cases simultaneously.
• Escalate and champion customer issues internally and externally.
• Lead large multi-participant customer calls, including escalations.

Skills

Customer support

Technical troubleshooting

Hardware & software

Networking & storage

Linux/Windows/VMware

Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7billion in revenue, its first billion‑dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology – hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you’re ready to seize the endless opportunities and leave your mark, come join us.

The Role

Everpure Senior Technical Service Engineers work on the most complex, and challenging customer issues. This team is the last step in Support before an issue is passed to Escalation Engineering. This position is ideal for a support professional with strong interpersonal skills, and a desire to work in a fast‑paced, high‑performing, entrepreneurial culture. The ideal candidate must be willing to accept the unpredictable nature of daily work in a rapidly growing business.

Everpure has Support centres in Mountain View, CA, Lehi, UT, Dublin, Ireland, Prague, Czech Republic & Singapore, Asia. We are looking for a senior Technical Support Engineer to join our 24x7 Support team. You will be part of the best Support team in the industry. Our culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashArray product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.

What you’ll do

• Proactively seek to understand customer expectations
• Answer and resolve support cases across all severity levels
• Own and track customer issues using our ticket tracking system
• Own all customer facing communications, ensuring the message is concise and professional
• Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
• Develops junior support engineers through training, and coaching
• Manage multiple projects/support cases simultaneously
• Champion customer issues internally, and represent the company externally
• Leads large multi participant customer calls, including hot escalations
• Normally receives little instruction on day‑to‑day work, general instructions on new assignments

What you bring

• Minimum 3 years of experience in customer-facing, technical support work
• Subject Matter Expert in one or more technologies
• Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
• Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
• Experience in supporting both hardware, and software products
• Ability to triage issues, and elevate them to appropriate engineering groups as necessary
• Knowledge of technologies such as operating systems LINUX, Windows, VMware), LANs & WANs, and storage area networks and advantage Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
• Must be willing and able to work in an open office, team environment.
• Resolve escalated service requests
• Own and track customer issues using our ticket tracking system
• Mentor and coach technical support engineers
• Own communications for your issues, ensuring the message is concise and professional
• Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
• Manage multiple projects/support cases simultaneously
• Champion customer issues internally, and represent the company externally
• This position may involve alternative work hours including nights, weekends, and company holidays

What you can expect from us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful.
• We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.