Senior Technical Services Engineer - FlashArray Support

StartupPlay; Dublin; On-site; EUR 75,000 - 95,000; Full time

Job summary

Everpure Senior Technical Service Engineers work on the most complex, and challenging customer issues. This team is the last step in Support before an issue is passed to Escalation Engineering.

This position is ideal for a support professional with strong interpersonal skills, and a desire to work in a fast‑paced, high‑performing, entrepreneurial culture. Everpure has Support centres in Mountain View, CA, Lehi, UT, Dublin, Ireland, Prague, Czech Republic & Singapore.

Qualifications

• 3+ years in customer-facing, technical support role.
• Subject Matter Expert in one or more technologies.
• Proven ability to resolve customer problems and escalations.

Responsibilities

• Proactively understand customer expectations.
• Answer and resolve support cases across all severity levels.
• Own and track customer issues using ticketing system.
• Communicate clearly and professionally to customers.
• Document knowledge via FAQ/KB articles for internal or external use.
• Mentor junior support engineers through coaching.
• Manage multiple projects and cases simultaneously.
• Escalate and champion customer issues internally and externally.
• Lead large multi-participant customer calls, including escalations.

Skills

Customer support

Technical troubleshooting

Hardware & software

Networking & storage

Linux/Windows/VMware

Job description

Everpure Senior Technical Service Engineers work on the most complex, and challenging customer issues. This team is the last step in Support before an issue is passed to Escalation Engineering.

This position is ideal for a support professional with strong interpersonal skills, and a desire to work in a fast‑paced, high‑performing, entrepreneurial culture. Everpure has Support centres in Mountain View, CA, Lehi, UT, Dublin, Ireland, Prague, Czech Republic & Singapore.