Senior Financial Services Client Advisor

Northern Trust Corp; Limerick; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Northern Trust is seeking a Client Service Delivery Manager to oversee service delivery for key franchise clients, collaborating with operational teams and senior management across jurisdictions. The role focuses on client relationship management, issue resolution, and project planning for funds, mergers, and liquidations.

As part of a flexible, collaborative culture, you will coordinate monthly reporting, KPI reviews, and board pack preparation in partnership with Relationship Managers,

Qualifications

• A strong track record with multiple years experience in financial servicing, preferably in trust or asset servicing.
• Knowledge of trust or asset management and accounting required to manage client relationships.
• Knowledge of general finance and portfolio management concepts to consult on client needs.
• Skills in negotiation, delegating and leadership are necessary to service the client relationship.
• Previous experience in a similar role.
• Is innovative and solution driven.

Responsibilities

• Coordinate service across Northern Trust and client teams.
• Plan and facilitate client meetings/calls and prepare follow-ups.
• Engage with client senior management on complex issues and errors.
• Monitor service levels and oversee fee billing for timeliness.
• Address day-to-day client queries in cooperation with Fund Accounting/Transfer Agency.
• Lead client service reviews with cross-functional teams and management.

Skills

Financial servicing experience

Trust/asset management knowledge

General finance/portfolio concepts

Negotiation/leadership

Similar role experience

Innovative/solution driven

Job description

Northern Trust is seeking a Client Service Delivery Manager to oversee service delivery for key franchise clients, collaborating with operational teams and senior management across jurisdictions. The role focuses on client relationship management, issue resolution, and project planning for funds, mergers, and liquidations.

As part of a flexible, collaborative culture, you will coordinate monthly reporting, KPI reviews, and board pack preparation in partnership with Relationship Managers,