Sr Consult, Client ServicesGFS

Northern Trust; Limerick; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible and collaborative culture

Internal mobility

Commitment to community service

Job summary

Northern Trust is looking for a team leader to manage a client-service delivery team in Limerick, Ireland. The candidate should have excellent communication skills and knowledge of financial operations, with a strong focus on ensuring client service levels and managing reports and performance.

This position offers a collaborative culture and is part of a firm dedicated to integrity and service.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of financial operations, including fiduciary services.
• Strong analytical and problem-solving skills.
• Leadership skills to motivate team members.

Responsibilities

• Manage overall workload of the team and track performance.
• Ensure client service levels and deliver accurate reports.
• Monitor performance against client Service Level Agreements.
• Cultivate working relationships with key stakeholders.
• Act as the main client contact and resolve issues.
• Identify and address service issues as they arise.
• Provide technical expertise for new products/services.

Skills

Excellent oral and written communication skills

Knowledge of financial industry operations

Analytical and problem‑solving skills

Leadership and organizational skills

Education

College or university degree

Job description

Northern Trust is a Fortune 500 global financial institution committed to integrity and service. We are seeking a team leader to manage a client‑service delivery team, oversee operational excellence, and support new and complex products/services.

Responsibilities

• Manage overall workload of the team, set objectives, and track performance.
• Ensure and maintain client service levels, delivering accurate reports and information in a timely manner.
• Monitor performance against client Service Level Agreements and attend operational meetings with key clients.
• Cultivate and maintain working relationships with Relationship Managers, Client Service Delivery Managers and other Service Managers.
• Act as the main client contact within your area of expertise, following up on day‑to‑day queries and resolving issues.
• Identify and address service issues as they arise.
• Provide technical expertise for new or complex products/services and oversee implementation of new processes.
• Provide management reporting on transactions, including volume, productivity, new development and service impact.
• Assist clients, partners, and staff with complex problem resolution.
• Balance high‑level operational execution, development, and strategic direction of business function activities.
• Develop periodic goals, organize work, set short‑term priorities, monitor activities, and ensure timely completion.
• Maintain risk management and compliance programs for the assigned group.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of financial industry operations, including fiduciary services and trust systems.
• Analytical and problem‑solving skills.
• Leadership and organizational skills to set goals and motivate team members.

Education & Experience

A college or university degree and/or relevant proven work experience are required.

Working With Us

Northern Trust offers a flexible and collaborative culture, internal mobility, and a commitment to community service. We value an inclusive workplace and respect flexibility.

Reasonable Accommodation

Northern Trust is committed to providing reasonable accommodations. If you need accommodation, please email our HR Service Center at [e-mail].