Senior Enterprise Value Manager – Maritime & Logistics

ORBCOMM

Ireland

On-site

EUR 120,000 - 140,000

Full time

14 days+

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Job summary

ORBCOMM seeks an Enterprise Customer Value Manager for its Maritime & Smart Containers portfolio. The role embeds with customers to map workflows, asset networks, and priorities, translating usage into measurable ROI and driving adoption and renewals.

Based remotely in the UK or Ireland (remote, with preference for Manchester, Birmingham, or Dublin), the CVM leads value realization, revenue expansion, and strategic account health across complex enterprise clients, traveling as needed.

Qualifications

7+ years in customer success, account management, solution consulting, or strategic customer engagement.
Experience supporting large enterprise B2B customers with multiple executive stakeholders.
Experience in maritime, ocean shipping, container logistics, intermodal transportation, or related fields.
Strong ability to understand customer workflows, problems, and value drivers.
Commercial orientation with ability to identify expansion opportunities.
Strong communication skills for executive-ready summaries and value narratives.
Ability to collaborate cross-functionally with Sales, Product, Support, Finance, and Operations.

Responsibilities

Develop deep understandings of each customer’s ORBCOMM footprint and spend.
Create account-specific Customer Value Profiles documenting usage and value.
Identify and quantify value levers like asset utilization and lower costs.
Translate product usage into ROI narratives to support renewals and reference calls.
Ensure strategic customers can articulate ORBCOMM’s value in their own words.
Collaborate with Sales/Product to identify revenue-per-asset growth opportunities.
Maintain customer health views and prepare executive-ready summaries and briefs.