Senior Engagement Manager: Pre-Sales Solutions (DACH)

Personio; Dublin; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Salary + equity (pre-IPO)

28 days paid vacation

Impact Day

Family leave and well-being support

Office-led, remote friendly culture

Job summary

Personio in Ireland is looking for a Senior Engagement Manager for Professional Services to lead the DACH pre-sales services motion, scope requirements, and shape Statements of Work that are commercially sound and deliverable. You will translate customer needs into concrete implementation plans and guide the engagement from discovery through to post-signature handover.

This hands-on role involves leading discovery calls, coordinating input from delivery experts, and scaling the model with PS

Qualifications

• 8+ years in Professional Services or related customer-facing SaaS role.
• Business proficiency in German and English, both written and verbal.
• Proven ability to lead discovery and scoping conversations and translate requirements into concrete implementation plans.
• Strong commercial judgement across effort estimation, services packaging, pricing, and Statements of Work.
• Credible with senior Sales stakeholders, customers, and delivery teams.
• Strong written communication and cross-functional coordination.

Responsibilities

• Own complex Professional Services requests from DACH Sales end-to-end - leading discovery and scoping workshops, translating customer requirements into a clear implementation approach, and recommending the right services package, delivery model and level of support.
• Define scope, assumptions, exclusions, timelines, effort and delivery roles; draft, review and approve Statements of Work for complex and non-standard engagements, ensuring recommendations are commercially credible and operationally deliverable.
• Walk customers through what implementation will actually look like once they sign - phases, timelines, roles on both sides, and what's expected of them - giving Sales a credible, detailed narrative to de-risk the buying decision rather than a generic sales-brochure description.
• Proactively surface and address the questions that create hesitation or stall deals (go-live timing, data migration, integration complexity, resourcing asks), and support Sales directly in explaining the approach and customer responsibilities.
• Ensure what's explained pre-sale matches what delivery actually does post-sale, with a clear, documented handover into the delivery team, and review post-sale scope issues to identify weaknesses in the pre-sale process.
• Identify implementation risks, dependencies and capability gaps before signature, coordinating input from Team Leads and implementation specialists and consolidating it into a single recommendation for Sales and the customer.
• Estimate effort, duration and role mix for complex engagements, applying pricing, packaging and margin guardrails, and supporting discount or commercial exception discussions within agreed authority.
• Balance customer requirements against standardisation, delivery capacity and long-term customer success, escalating material delivery, margin or capability risks, and partnering with Finance, Operations and PS leadership on approvals or exceptions as needed.
• Identify recurring questions and scoping patterns that should become standard guidance, defining content for playbooks, decision trees, templates and effort calculators.
• Partner with PS Operations to turn repeated answers into reusable Sales enablement, and coach Sales teams on services packaging, qualification, discovery and scoping.
• Help define where Sales can self-serve versus where Engagement Manager support is required, using request and deal data to prioritise the highest-impact improvements to service packages, commercial guardrails and the pre-sales operating model.

Skills

Stakeholder management

Discovery & scoping

German language proficiency

English language proficiency

Presentation & communication

SaaS/Professional Services experience

Job description

Personio in Ireland is looking for a Senior Engagement Manager for Professional Services to lead the DACH pre-sales services motion, scope requirements, and shape Statements of Work that are commercially sound and deliverable. You will translate customer needs into concrete implementation plans and guide the engagement from discovery through to post-signature handover.

This hands-on role involves leading discovery calls, coordinating input from delivery experts, and scaling the model with PS