Senior Director, Client Service & Strategic Delivery

BNY; Dublin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Generous paid leaves

Paid volunteer time

Job summary

BNY in Dublin is seeking a Director, Client Service Manager to join the Client Services, Alternatives team. This role involves serving as the senior point of contact for major clients and managing complex service issues effectively.

The successful candidate will lead client service delivery, coordinate internal teams, and work on developing strategies to enhance client satisfaction and service outcomes.

BNY offers competitive compensation, flexible resources, and a strong culture of wellbeing and performance.

Qualifications

• Experience in fund services operational area and/or client services preferred.
• Experience in leading management and resolution of complex issues.
• People leadership within a client services environment.

Responsibilities

• Serve as senior point of contact to major clients on complex service issues.
• Collaborate with clients and coordinate internal stakeholders.
• Partner with Client Service Data to improve service.
• Manage execution of service commitments and evolve service model.

Skills

Client service excellence

People leadership

Operational strategy development

Issue resolution

Data analysis

Education

Bachelor’s degree

MBA

Job description

BNY in Dublin is seeking a Director, Client Service Manager to join the Client Services, Alternatives team. This role involves serving as the senior point of contact for major clients and managing complex service issues effectively.

The successful candidate will lead client service delivery, coordinate internal teams, and work on developing strategies to enhance client satisfaction and service outcomes.

BNY offers competitive compensation, flexible resources, and a strong culture of wellbeing and performance.