Director, Client Service Manager

BNY; Dublin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Generous paid leaves

Paid volunteer time

Job summary

BNY in Dublin is seeking a Director, Client Service Manager to join the Client Services, Alternatives team. This role involves serving as the senior point of contact for major clients and managing complex service issues effectively.

The successful candidate will lead client service delivery, coordinate internal teams, and work on developing strategies to enhance client satisfaction and service outcomes.

BNY offers competitive compensation, flexible resources, and a strong culture of wellbeing and performance.

Qualifications

• Experience in fund services operational area and/or client services preferred.
• Experience in leading management and resolution of complex issues.
• People leadership within a client services environment.

Responsibilities

• Serve as senior point of contact to major clients on complex service issues.
• Collaborate with clients and coordinate internal stakeholders.
• Partner with Client Service Data to improve service.
• Manage execution of service commitments and evolve service model.

Skills

Client service excellence

People leadership

Operational strategy development

Issue resolution

Data analysis

Education

Bachelor’s degree

MBA

Job description

Job Description

We’re seeking a future team member for the role of Director, Client Service Manager to join our Client Services, Alternatives team. This role is located in Dublin.

Responsibilities

• Serve as senior point of contact to major clients on complex service issues and independently develop strategies to deliver world‑class client service across multiple products and platforms.
• Collaborate with clients and coordinate internal stakeholders to align client needs with BNY’s commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology.
• Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end‑to‑end client service delivery model and monitor client satisfaction.
• Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients’ businesses.

Qualifications

• Experience in a fund services operational area and/or client services preferred. Alternatives segment experience required.
• Experienced in leading management and resolution of complex, cross‑product/platform issues and incidents; both internally and in partnership with clients.
• People leadership within a client services environment.
• Bachelor’s degree or equivalent combination of education and experience required; MBA preferred.

Benefits and Equal Employment Opportunity

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, including generous paid leaves and paid volunteer time. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, and Protected Veterans.