Senior Desktop IT Support & Regional Technical Lead

Aptonet; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Aptonet in Ireland is seeking an experienced regional technology support lead and desktop support specialist to handle hands-on Windows desktop support within a Dell environment. This role includes Office 365 administration, end-user SharePoint/Teams support, and AD/Okta account management.

You will also manage iPhone email via AirWatch, service tickets in ServiceNow, and AV room support, while coordinating with HQ and local AV vendors on deployments and incidents.

Qualifications

• Hands-on Windows desktop support in a Dell environment.
• Experience with O365 admin and end-user support for SharePoint and Teams.
• Active Directory and Okta account administration and logon issue resolution.
• Mobile email support via AirWatch.
• Familiarity with ServiceNow for ticketing and escalation.

Responsibilities

• Provide hands-on Windows desktop support and image deployment (PXE).
• Resolve issues across OS, drivers, and software in a Dell environment.
• Support Microsoft 365 end users with SharePoint and Teams.
• Manage AD/Okta accounts and basic group policy tasks.
• Administer iPhone email via AirWatch; address mailbox sync issues.
• Handle ServiceNow tickets and escalations.
• Build client rapport in face-to-face engagements.
• AV meeting room support and troubleshooting (Solstice).
• Liaise with HQ and local AV vendors.

Skills

Windows desktop support

Microsoft 365 Admin

Active Directory

Okta

SharePoint

Teams end user support

ServiceNow

PowerShell

Power Automate

MS Forms

Tools

Dell hardware

PXE boot

AirWatch

Tanium

ControlUp

RiskSense

SCCM/ConfigMgr

Job description

Aptonet in Ireland is seeking an experienced regional technology support lead and desktop support specialist to handle hands-on Windows desktop support within a Dell environment. This role includes Office 365 administration, end-user SharePoint/Teams support, and AD/Okta account management.

You will also manage iPhone email via AirWatch, service tickets in ServiceNow, and AV room support, while coordinating with HQ and local AV vendors on deployments and incidents.