Remote Enterprise CS Programs Lead

Firstminute Capital; Ireland; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Remote-first across Europe

Hackathons and engineering culture

Diversity and Inclusion initiatives

Job summary

n8n is seeking a senior Customer Success program leader to design and scale onboarding, adoption, and renewal playbooks, building health metrics with RevOps to support enterprise customers. You will translate insights into scalable programs and enablement materials while collaborating with Sales, Product, Marketing, RevOps, and Engineering to drive retention and expansion.

This remote-first role across Europe requires strong leadership and rapid iteration.

Qualifications

• 5+ years in Customer Success, Revenue Operations, Strategy & Operations, or related function with at least 2 years building programs or processes.
• Analytical mindset to define metrics, identify patterns, and measure program impact in tools and systems.
• Cross-functional project leadership with stakeholders across Sales, Product, Marketing, and RevOps.
• Clear written and verbal communication, able to present to senior leadership.
• Bias toward action: operate with ambiguity, launch v1, gather feedback, iterate quickly.

Responsibilities

• Design and scale onboarding, adoption, QBRs, renewals, executive escalations, and other moments in the customer journey.
• Develop customer segmentation and engagement playbooks for different tiers.
• Create scalable enablement materials (playbooks, templates, battlecards, training) for consistent execution.
• Build and maintain a customer health scoring model with RevOps and Data.
• Lead cross-functional initiatives like voice-of-customer programs and product feedback loops.

Skills

Customer success program experience

Analytical mindset

Cross-functional project leadership

Clear communication

Bias toward action

Tools

Gainsight

Catalyst

Vitally

Salesforce

HubSpot

Job description

n8n is seeking a senior Customer Success program leader to design and scale onboarding, adoption, and renewal playbooks, building health metrics with RevOps to support enterprise customers. You will translate insights into scalable programs and enablement materials while collaborating with Sales, Product, Marketing, RevOps, and Engineering to drive retention and expansion.

This remote-first role across Europe requires strong leadership and rapid iteration.