Senior Contract Support Lead – Onsite (Dublin)

CBRE Group, Inc.; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Lead Contract Support for our Dublin Campus on site. The role focuses on advanced customer service and administrative support for a large client account, managing contracts, reports, and vendor interactions.

Responsibilities include handling escalations, processing invoices, preparing monthly reviews, and driving cost-saving opportunities, with emphasis on accuracy and service quality.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Intermediate problem-solving skills with capacity to review and select solutions without supervision.
• Ability to explain detailed information clearly within the team.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and calm, accountable decision-making.

Responsibilities

• Respond to escalated client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure work aligns with requirements.
• Create work orders and assign to technicians, subcontractors, and vendors.
• Generate complex reports on open/closed work orders and track status.
• Process invoices and ensure accurate cost center coding.
• Assist with monthly Contract and Business Unit reviews.
• Attend on-site inspections and log hazards and customer feedback.
• Identify savings opportunities to maximize customer and financial targets.

Skills

Problem-solving

Organizational skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Lead Contract Support for our Dublin Campus on site. The role focuses on advanced customer service and administrative support for a large client account, managing contracts, reports, and vendor interactions.

Responsibilities include handling escalations, processing invoices, preparing monthly reviews, and driving cost-saving opportunities, with emphasis on accuracy and service quality.