Lead Contract Support

CBRE Group, Inc.; Dublin; On-site; EUR 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Lead Contract Support for our Dublin Campus on site. The role focuses on advanced customer service and administrative support for a large client account, managing contracts, reports, and vendor interactions.

Responsibilities include handling escalations, processing invoices, preparing monthly reviews, and driving cost-saving opportunities, with emphasis on accuracy and service quality.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Intermediate problem-solving skills with capacity to review and select solutions without supervision.
• Ability to explain detailed information clearly within the team.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and calm, accountable decision-making.

Responsibilities

• Respond to escalated client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure work aligns with requirements.
• Create work orders and assign to technicians, subcontractors, and vendors.
• Generate complex reports on open/closed work orders and track status.
• Process invoices and ensure accurate cost center coding.
• Assist with monthly Contract and Business Unit reviews.
• Attend on-site inspections and log hazards and customer feedback.
• Identify savings opportunities to maximize customer and financial targets.

Skills

Problem-solving

Organizational skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

Job Title Lead Contract Support

Location: Dublin Campus (On Site)

Commence Date: Immediate

Work Times: Monday to Friday (8am – 5pm)

Purpose of Job

As CBRE Lead Contract Support, you will provide advanced customer service and administrative support to a large client account.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

Responsibilities include

• Respond to escalated client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Act as a financial and operational systems client resource. Assist with efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Create work orders and assign them to technicians, subcontractors, and vendors as needed. Generate complex reports on open and closed work orders and check status with the appropriate technician or vendor.
• Review vendor files and check the accuracy of completed paperwork. Train partners on work orders and billing procedures.
• Process invoices and ensure accurate cost center coding.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Assist with the preparation and delivery of monthly Contract and Business Unit reviews.
• Attend on‑site inspections and log hazards & customer feedback.
• Identify and help drive the implementation of savings opportunities to ensure customer and financial savings targets are maximized.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.
• Report health and safety observations through the internal reporting platform.
• Manage and assist in the development & training of the contract support team on site.
• Ensure robust succession plans, goals are in place, with SMART objectives aligning with company & client’s objectives.

Qualifications and Experience:

Required:

• High School Diploma or GED with 2‑3 years of job‑related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem‑solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• Calm manner, able to work under pressure and able to make sound decisions when needed, and take accountability for outcomes

Please note

All details are provided for guidance only, and do not necessarily limit the responsibilities and accountabilities of the job.

Full details of employment terms and conditions are provided within Offers of Employment, The Employee Handbook and appropriate policies within the Company.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward‑thinking professionals who create a significant impact in the industry.

Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.

Applicant AI Use Disclosure

We are committed to understanding each candidate’s unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.