Senior AI Transformation Analyst

American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch); Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

American International Group is seeking a Lead AI Business Analyst to drive strategic transformation across Global Programs & Operations in Dublin. You will translate business intent into AI-enabled system specifications, designs and executable policies, guiding AI agents and engineering teams to work with minimal interpretation gaps.

You will own the full lifecycle from stakeholder discovery to behavioural sign-off, mentor a multi-skilled team, and deliver AI-driven dashboards, scorecards and

Qualifications

• 12+ years of experience in Business Analysis, Program Operations, Strategy & Operations, Digital Transformation.
• Insurance domain expertise across at least two lines: commercial lines policy administration, claims, specialty, reinsurance, financial reconciliation, or regulatory reporting.
• Minimum 3+ years of hands-on experience evaluating, implementing and leveraging AI technologies.
• Experience with ChatGPT, Microsoft Copilot, Vertex AI, Gemini, AI Agents and workflow automation platforms.
• Strong understanding of Generative AI, prompt engineering, AI-assisted content generation, Agentic AI frameworks and business process automation.
• Excellent communication skills, stakeholder management and executive presentation skills.
• Experience implementing AI governance, training and adoption programs.
• Knowledge of Agile methodologies and product management practices.
• Strong project management skills – capable of driving complex engagements with multiple stakeholders and competing priorities.
• AI certification is a plus, Google AI Essentials, IIBA CBDA, etc.

Responsibilities

• Lead AI proof-of-concepts, pilots and adoption initiatives.
• Take a leading role and mentor a multi-skilled team in aspects of business analysis and AI.
• Identify, prioritise and develop AI use cases that improve business performance and operational efficiency.
• Analyse business processes and design future-state workflows leveraging AI, automation and analytics.
• Establish analysis standards, reusable artifacts and best practices for AI and automation initiatives.
• Gather and document business requirements, process flows, user stories and functional specifications.
• Partner with IT, business stakeholders and vendors to evaluate and implement technology solutions.
• Support global programs and operational initiatives across multiple business functions.
• Design AI-enabled dashboards, scorecards, chatbots and executive reporting solutions that deliver actionable insights.
• Leverage AI tools to generate playbooks, training materials and knowledge assets.

Skills

AI governance

Business analysis

Program operations

Digital transformation

Stakeholder management

Agile methodologies

Project management

Data analytics

Communication skills

Tools

ChatGPT

Microsoft Copilot

Vertex AI

Gemini

AI workflow platforms

Job description

American International Group is seeking a Lead AI Business Analyst to drive strategic transformation across Global Programs & Operations in Dublin. You will translate business intent into AI-enabled system specifications, designs and executable policies, guiding AI agents and engineering teams to work with minimal interpretation gaps.

You will own the full lifecycle from stakeholder discovery to behavioural sign-off, mentor a multi-skilled team, and deliver AI-driven dashboards, scorecards and