AI-Driven Service Transformation Leader (Hybrid)

Allianz; Dublin; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Working from home allowance

Onsite gym

Free lunches

Job summary

Allianz Ireland is seeking a Service Transformation Manager to shape and articulate a clear product vision aligned with business strategy and multi-year transformation goals. You will drive service journey evolution, champion AI integration, and ensure CX by design across initiatives from inception to go-live and benefits realisation.

You will lead cross-functional teams, coordinate with Product and IT, manage budgets and governance, and work to harmonise platforms and processes across

Qualifications

• Demonstrated experience leading business, service or digital transformation within financial services or a similarly regulated industry.
• Proven experience in end-to-end project and programme management, with accountability for planning, prioritisation, governance, delivery and benefits realisation across a portfolio of transformation initiatives.
• Demonstrated experience delivering complex transformation programs involving multiple stakeholder groups, business functions and technology teams.
• Experience delivering or supporting large-scale change initiatives involving customer experience, platform modernisation, service and/or digital transformation.
• Strong cross-functional expertise, with the ability to navigate, influence and align stakeholders across Operations, IT, Risk, Compliance, and Customer Experience.
• Strong understanding of business case development, post go-live adoption, hypercare, benefits realisation and value tracking
• Proven ability to interpret business problems, identify root causes, and design innovative, customer-centric solutions, with a working understanding of CX by design and customer experience measures (e.g. VOC, NPS)
• Experience working in Agile/Scrum delivery environments and partnering effectively with Product and Technology teams.

Responsibilities

• Product vision & strategy: Align a common product vision and roadmap with priorities across stakeholder groups; partner with Product Managers to shape the product vision.
• CX by design: Ensure customer experience is embedded from the outset and tested against CX requirements.
• Business case management: Prepare and own the business case and value proposition.
• Objectives & success metrics: Define objectives and track benefits post-implementation with BI teams.
• Budget management: Manage tactical budget in line with vision and strategy.
• Prioritisation: Set annual/quarterly priorities and align with product backlog.
• Delivery coordination: Support feasibility assessments and ensure availability of business input.
• Decision-making & trade-offs: Facilitate senior-level decisions on scope and value realization.
• Release planning: Coordinate releases from a business perspective and communicate plans.

Skills

Business transformation leadership

End-to-end project management

Portfolio governance

CX by design

AI awareness

Agile/Scrum delivery

Stakeholder management

Job description

Allianz Ireland is seeking a Service Transformation Manager to shape and articulate a clear product vision aligned with business strategy and multi-year transformation goals. You will drive service journey evolution, champion AI integration, and ensure CX by design across initiatives from inception to go-live and benefits realisation.

You will lead cross-functional teams, coordinate with Product and IT, manage budgets and governance, and work to harmonise platforms and processes across