Sales Support Coordinator

BEX GROUP; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

BEX GROUP is seeking a Sales Support Coordinator to assist the ATC and FuseBox brands across ROI, NI, and UK markets. You will handle customer inquiries, process orders, and support the sales team with product support and reporting.

The role requires strong communication, planning, and MS Office skills, and the ability to manage multiple tasks in a fast-paced environment. Based in Ireland, the role supports a high-volume sales desk.

Qualifications

• Minimum 3 years' experience in a similar sales administration environment.
• Excellent communication and interpersonal skills.
• Ability to communicate effectively by telephone and email.
• Strong planning and organisational skills with multi-priority handling.
• Able to complete tasks accurately and timely.
• Dependable and flexible; works independently or with a team.
• Good working knowledge of Microsoft Office including Excel, Word and PowerPoint.

Responsibilities

• Handling incoming sales calls.
• Processing customer orders.
• Providing support to our external sales team.
• Providing product support to customers.
• Managing a high volume of emails.
• Collating and generating sales reports as required.
• Carrying out general administration associated with a busy, dynamic sales office.

Skills

Sales administration

Communication skills

Telephone & email communication

Planning & organization

Attention to detail

Independence & teamwork

MS Office (Excel, Word, PowerPoint)

Tools

MS Office (Excel)

Email & reporting tools

Job description

Sales Support Coordinator – ATC & FuseBox Brands within the BEX Group

Role Overview -

The Sales Support Coordinator plays a key role in supporting the ATC / FuseBox sales team, managing customer enquiries, processing orders and delivering excellent customer service across our ROI, NI & UK markets.

About the Opportunity

Reporting to the Sales Support Manager, the Sales Support Coordinator is a key member of the ATC Sales Desk and Technical Team. You will play an integral role in supporting and servicing our customers while ensuring the smooth day-to-day operation of the sales support function.

As a key member of the team, you will be responsible for developing and maintaining strong relationships with our customers across the Republic of Ireland, Northern Ireland & UK. You will manage sales enquiries, process customer orders, and provide administrative and follow-through support throughout the sales process.

About the Company

Celebrating over 35 years in business, ATC is an ISO 9001 Quality Assured Distribution Company. We are a market-leading distributor and supplier of Electrical and Mechanical products throughout the Republic of Ireland, Northern Ireland and Great Britain. We have developed a strong portfolio of product ranges and are highly respected within the marketplace. We pride ourselves on the quality of our products and our commitment to delivering excellent customer service.

Responsibilities as the Sales Support Coordinator

• Handling incoming sales calls.
• Processing customer orders.
• Providing support to our external sales team.
• Providing product support to customers.
• Managing a high volume of emails.
• Collating and generating sales reports as required.
• Carrying out general administration associated with a busy, dynamic sales office.

To excel in this role, you will need to have:

• A minimum of 3 years' experience in a similar sales administration environment.
• Excellent communication and interpersonal skills.
• The ability to communicate effectively by telephone and email.
• Strong planning and organisational skills, with the ability to manage multiple priorities and meet deadlines.
• The ability to complete tasks accurately and in a timely manner.
• A dependable and flexible approach, with the ability to work independently as well as part of a team.
• A good working knowledge of Microsoft Office, including Excel, Word and PowerPoint.