SaaS Delivery Lead: Client Success & Implementations

Collins McNicholas Recruitment & HR Services Group; Limerick; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Collins McNicholas Recruitment & HR Services Group in LimerickCity, Ireland, offers a hybrid role (2–3 days onsite) for a Customer Delivery Manager. You will own customer implementations, ensuring on-time delivery and high client satisfaction while coordinating with Product, Development, Sales and Customer Care teams.

Ideal candidates bring 5+ years in customer delivery or project management within SaaS or technology sectors, strong stakeholder skills, and experience across onboarding, data

Qualifications

• 5+ years in customer delivery, project management or customer success within a SaaS/software/tech setting.
• Experience managing customer implementations from onboarding to delivery and adoption.
• Strong understanding of SaaS implementation processes including data migration, system integrations and user training.
• Experience using project management tools such as Jira, Trello, Monday.com or Asana.
• Excellent communication, relationship-building and stakeholder management skills.
• Proven ability to manage multiple projects, priorities and deadlines.
• Experience supporting change management and driving customer adoption of technology solutions.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Degree in IT, Business or related discipline, or equivalent practical experience.

Responsibilities

• Lead end-to-end customer delivery, ensuring projects are completed on time and within scope.
• Manage multiple customer implementations, ensuring solutions meet customer requirements and expectations.
• Act as the primary point of contact for customers throughout the implementation and delivery lifecycle.
• Build and maintain strong relationships with key customer stakeholders.
• Collaborate with Product, Development, Sales and Customer Care teams to ensure seamless delivery.
• Develop and continuously improve customer onboarding and implementation processes.
• Identify delivery risks and proactively resolve issues that may affect timelines or customer satisfaction.
• Support customer adoption through training, guidance and best-practice recommendations.
• Define and monitor KPIs to measure delivery performance and improve the customer experience.
• Act as the voice of the customer, sharing feedback with product and engineering teams to support continuous improvement.

Skills

Customer delivery

Project management

SaaS knowledge

Stakeholder management

Communication

Onboarding

Change management

CRM systems

Education

Degree in IT, Business, or related discipline

Tools

Jira

Trello

Monday.com

Asana

Job description

Collins McNicholas Recruitment & HR Services Group in LimerickCity, Ireland, offers a hybrid role (2–3 days onsite) for a Customer Delivery Manager. You will own customer implementations, ensuring on-time delivery and high client satisfaction while coordinating with Product, Development, Sales and Customer Care teams.

Ideal candidates bring 5+ years in customer delivery or project management within SaaS or technology sectors, strong stakeholder skills, and experience across onboarding, data