SaaS Delivery Leader: End-to-End Implementations (Hybrid)

Archer Recruitment Pte Ltd; Limerick; Hybrid; EUR 48,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Performance-based incentives

Salary up to €80k base plus benefits

Job summary

Archer Recruitment Pte Ltd is seeking a Customer Delivery Manager for a growing SaaS technology business in Limerick. You will own end-to-end customer delivery and implementations, driving long-term success and value for customers while working with senior leadership across Product, Development and Customer Care.

You will oversee onboarding, project delivery, stakeholder management and KPI tracking to optimise the customer journey and adoption of our SaaS solutions.

Qualifications

• 5+ years of experience in Customer Delivery, Project Management or Customer Success within a SaaS or technology-driven environment.
• Proven experience managing multiple customer implementations and delivering projects on time and within scope.
• Strong understanding of SaaS implementation processes, including data migration, integrations, onboarding and user training.

Responsibilities

• Lead end-to-end customer implementations, from onboarding to delivery.
• Manage projects on time, within scope and with clear stakeholder expectations.
• Collaborate with Product, Development and Customer Care to ensure a seamless customer experience.
• Define and track delivery KPIs to drive adoption, retention and value for customers.

Skills

Customer Delivery

Project Management

Customer Success

SaaS

Job description

Archer Recruitment Pte Ltd is seeking a Customer Delivery Manager for a growing SaaS technology business in Limerick. You will own end-to-end customer delivery and implementations, driving long-term success and value for customers while working with senior leadership across Product, Development and Customer Care.

You will oversee onboarding, project delivery, stakeholder management and KPI tracking to optimise the customer journey and adoption of our SaaS solutions.