RSOC Operator - Security & Alarm Response (Flexible Hours)

Synergy Security Solutions; Dublin; On-site; EUR 21,000 - 31,000; Full time

Benefits offered by this job

Sponsored membership to industry assoc

Growth and development

Employee Assistance Program

Clear progression plans / training

Externally certified training (QQI & 1

Flexible working schedules

Weekly salary payment

Employee recognition scheme

Refer a friend scheme

Bike to work scheme

Savings scheme

Job summary

Synergy Security Solutions is seeking an RSOC Operator for our Dublin area operations. The role focuses on monitoring alarms and CCTV, answering calls, and coordinating rapid responses to security incidents.

You will leverage access control and security systems to prioritise actions and support the security operations team. The position requires experience in RSOC/SOC or related roles, PSA certification, and strong communication while working across shifts including nights.

Qualifications

• Experience with access management control systems and related platforms.
• Experience with Travel Tracker or similar platform required.
• Experience with NC4 Risk Center or similar risk center tool desired.
• Knowledge of Security Systems procedures essential.
• Previous RSOC/SOC/ARC or similar experience preferred.
• Current PSA certification is required.

Responsibilities

• Answer routine and emergency calls and monitor alarms.
• Manage access control system alarms and CCTV systems.
• Coordinate with security teams and stakeholders during incidents.
• Evaluate incidents and escalate to security management as needed.
• Disseminate information using established communication channels.
• Contribute to position-related projects and process improvements.
• Liaise between departments and ensure tools are functioning.

Skills

Exposure to access management control

Travel Tracker experience

NC4 Risk Center experience

Security systems procedures knowledge

RSOC/SOC/ARC experience

PSA certification

Tools

Drive

Docs

Sheets

Slides

Spaces

Access Control Systems

CCTV Systems

Other Management Support Apps

Job description

Synergy Security Solutions is seeking an RSOC Operator for our Dublin area operations. The role focuses on monitoring alarms and CCTV, answering calls, and coordinating rapid responses to security incidents.

You will leverage access control and security systems to prioritise actions and support the security operations team. The position requires experience in RSOC/SOC or related roles, PSA certification, and strong communication while working across shifts including nights.