RSOC Operator

Synergy Security Solutions Ltd; Dublin; Remote; EUR 40,000 - 60,000; Full time

Job summary

Synergy Security Solutions Ltd. is seeking an RSOC Operator to handle first escalation contacts for suspicious activities, emergencies, and alarm responses across the site.

You will coordinate dispatch and investigations, monitor CCTV, access control, radio communications and security systems, and provide rapid, actionable intelligence to the security operations team. The role requires experience with access control systems, travel tracking platforms, and NC4 Risk Center or similar security

Qualifications

• Exposure to access management control systems.
• Experience in Travel Tracker or a similar platform.
• Experience in NC4 Risk Center or similar.
• Knowledge of Security Systems procedures.
• Previous RSOC/SOC/ARC or similar experience.
• Hold current PSA

Responsibilities

• Answering routine and emergency calls.
• Monitoring alarms and video equipment including fire, door and duress alarms.
• Providing general assistance to employees, vendors and guests.
• Evaluating incidents and escalating to security management and other units as needed.
• Communicating information using established channels to partners.
• Acting as liaison between departments and supporting projects.

Skills

Access control

Travel Tracker

NC4 Risk Center

Security systems procedures

RSOC/SOC/ARC experience

PSA certification

Tools

Access Control Systems

CCTV Systems

Google Docs

Google Sheets

Google Slides

Google Drive

Google Spaces

Job description

The RSOC Operator services are the first escalation contact when dealing with suspicious activities within the site(e.g. alarms, trespassing, property damage etc.), but also emergency events. They ensure acknowledgement of alarms and begin an immediate dispatch and investigation process. They provide comprehensive monitoring and broad visibility of activity across the facility. Leverage intelligence from several security-related systems and technology databases (including CCTV, access control, radio communications, telecommunications systems, and security systems technology) that provide advanced correlations and analysis capabilities to deliver a prioritised list of actionable security incidents to the security operations team.

Principal Duties & Responsibilities include, but are not limited to:

• Answering routine and emergency calls
• Monitoring alarms and video equipment including fire alarms, door alarms and duress alarms
• Providing general assistance to employees, vendors and guests
• Evaluating global incidents that may impact client its offices & people, and escalating accordingly to security management and subsequently to other business units
• The RSOC operator communicates and disseminates information using established communication vehicles to key partners using best practices
• The RSOC operator takes an active role in position-related projects
• The levels of responsibility will vary from consulting to owning projects based on the individual operator
• Acts as a liaison between all departments
• Manages the access control system alarms
• Monitors radio traffic of local and remote sites
• Evaluates Travel Notifications and alerts travelers with potential impact
• Checks to ensure all Access Control, CCTV and other tools are working properly
• Uses the tools provided to assist in the information gathering and intelligence analysis of researched material

Skills and Qualifications:

The following technical, interpersonal and management skills and attributes are essential for this role, but are not limited to:

• Exposure to access management control systems
• Experience in Travel Tracker or a similar platform
• Experience in NC4 Risk Center or similar
• Knowledge of Security Systems procedures
• Previous RSOC/SOC/ARC or similar experience
• Hold current PSA

Technical Skills:

• Proficiency in Google applications for example
• Drive
• Docs
• Sheets
• Slides
• Spaces
• Access Control Systems
• CCTV Systems
• Other Management Support Applications

Core Management/People Skills and Attributes:

• Having previous experience of working within the security industry.
• Having Strong People Management Skills, including previous managerial experience.
• Being Team-oriented.
• Being highly motivated, with a positive energy and enthusiasm for the Company, and for the role.
• Strong Leadership skills, which are demonstrated on an ongoing basis, including leading by example.
• Flexibility and adaptability.
• Excellent communication skills, both written and oral.
• Being able to work effectively on one’s own initiative.
• Being highly organised: Ability to multitask, prioritise and work to deadlines.
• Having strong attention to detail.
• Having a proactive approach, constantly seeking improvements in processes and technologies, including sourcing new technologies/work practices as may be required for business improvement from time to time.
• Being professional and behaving with integrity at all times

Why join our team?

Equal Opportunities; We are an equal opportunities employer committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and perspectives are welcomed and valued. We believe that diversity enriches our work environment, promotes innovation, and enhances our ability to deliver exceptional results. Our commitment was recently recognised having been awarded Diversity, Equity & Inclusion company of the year.

Recognition; As part of our team, you'll experience a culture that values recognition and strives to create a workplace where your hard work and accomplishments are acknowledged. We believe in fostering an atmosphere of appreciation, where each team member is empowered to excel and contribute to our shared goals. Recognition awards and feedback will become a normal part of your day to day.

Benefits; Embark on a career journey, where we believe in not only setting industry standards but surpassing them when it comes to employee benefits and well-being. As a pioneer in our field, we take pride in offering industry-leading benefits that go beyond the ordinary, ensuring our team members enjoy a fulfilling and rewarding professional experience. These include but are not limited to;

• Sponsored membership to industry associations
• Opportunity to grow and develop your skills
• Employee Assistance Program
• Clear progression plans / opportunities
• Externally certified training (QQI & Above)