Alarm Investigator and Dispatch Operator, Dublin

Manguard Plus Ltd.; Dublin; In loco; EUR 28.000 - 33.000; Tempo pieno

Descrizione del lavoro

Manguard Plus Ltd. in Dublin is seeking Alarm Dispatcher GSOC Operators for Workday to maintain situational awareness, document incidents, and coordinate with stakeholders.

You will monitor CCTV and access control, analyze alerts, dispatch security personnel, and keep comprehensive incident logs, following SOPs and GSOC procedures; shift is day 0600-1800 with a weekly pattern.

Competenze

• Proven ability to monitor and interpret security systems
• Ability to analyze alerts and determine appropriate responses
• Experience in dispatcher roles or GSOC environment (preferred)

Mansioni

• Monitoring security systems: CCTV, access control, intrusion detection, and other security technologies.
• Analyzing alerts and incidents: determine risk level and initiate appropriate response per SOPs.
• Dispatching security personnel: coordinate with on-site teams to respond to alarms or emergencies.
• Maintaining situational awareness: track events and assess impact on assets, offices, and personnel.
• Communicating effectively: provide timely information to internal stakeholders during incidents.
• Documenting incidents: maintain detailed records in GSOC logs and management systems.
• Following SOPs: adhere to established protocols for various security situations.
• Operating GSOC technologies: use surveillance systems and alarm monitoring software.
• Providing support to employees and guests: assist with inquiries and guidance.

Conoscenze

Security monitoring

Incident analysis

Dispatch coordination

Effective communication

Documentation

GSOC operations

Surveillance system operation

Situational awareness

SOP adherence

Descrizione del lavoro

Alarm Dispatcher Dublin

Manguard Plus is one of Ireland\'s leading private security service providers, offering clients professional solutions to their security needs.

Due to our continued expansion, Manguard Plus are seeking applications for:

Alarm Dispatcher GSOC Operators for Workday: responsible for maintaining situational awareness, documenting incidents, and communicating effectively with stakeholders.

Salary: €20.50 per hour (€16.15 per hour, site allowance per hour of €4.35, €3.44 additional allowance per hour on Sundays and )

Shift: Day Shift 0600-1800

Shift Pattern: 4 shifts week 1, 3 shifts week 2

Location: Workday, Smithfield, Dublin

Key responsibilities of an Alarm Dispatcher in a GSOC include:

• Monitoring security systems: This includes CCTV, access control, intrusion detection, and other physical security technologies.


• Analyzing alerts and incidents: Determining the level of risk and initiating the appropriate response based on Standard Operating Procedures (SOPs).


• Dispatching security personnel: Coordinating with on-site security teams to respond to alarms, incidents, or emergencies.


• Maintaining situational awareness: Tracking global events and assessing their potential impact on the organization\'s assets, offices, and personnel.


• Communicating effectively: Providing timely and accurate information to internal stakeholders, including security teams, facilities staff, and business leaders, during incidents or disruptions.


• Documenting incidents: Maintaining detailed and accurate records of all incidents and activities in GSOC logs and incident management systems.


• Following SOPs: Adhering to established protocols for handling various security situations and emergencies.


• Operating GSOC technologies: Utilizing surveillance systems, alarm monitoring software, and other relevant technologies to manage security operations.


• Providing support to employees and guests: Assisting with general security inquiries and providing guidance as needed.

In addition to these core responsibilities, some GSOC positions may also involve:

• Emergency response coordination: Working with law enforcement, emergency services, and other relevant agencies during critical incidents.


• Threat assessment and analysis: Evaluating potential threats and developing strategies to mitigate risks.


• Security system maintenance and troubleshooting: Assisting with the upkeep and repair of security equipment.