RSOC Security Operations Specialist: Growth & Training

Synergy Security Solutions Ltd; Dublin; Remote; EUR 40,000 - 60,000; Full time

Job summary

Synergy Security Solutions Ltd. is seeking an RSOC Operator to handle first escalation contacts for suspicious activities, emergencies, and alarm responses across the site.

You will coordinate dispatch and investigations, monitor CCTV, access control, radio communications and security systems, and provide rapid, actionable intelligence to the security operations team. The role requires experience with access control systems, travel tracking platforms, and NC4 Risk Center or similar security

Qualifications

• Exposure to access management control systems.
• Experience in Travel Tracker or a similar platform.
• Experience in NC4 Risk Center or similar.
• Knowledge of Security Systems procedures.
• Previous RSOC/SOC/ARC or similar experience.
• Hold current PSA

Responsibilities

• Answering routine and emergency calls.
• Monitoring alarms and video equipment including fire, door and duress alarms.
• Providing general assistance to employees, vendors and guests.
• Evaluating incidents and escalating to security management and other units as needed.
• Communicating information using established channels to partners.
• Acting as liaison between departments and supporting projects.

Skills

Access control

Travel Tracker

NC4 Risk Center

Security systems procedures

RSOC/SOC/ARC experience

PSA certification

Tools

Access Control Systems

CCTV Systems

Google Docs

Google Sheets

Google Slides

Google Drive

Google Spaces

Job description

Synergy Security Solutions Ltd. is seeking an RSOC Operator to handle first escalation contacts for suspicious activities, emergencies, and alarm responses across the site.

You will coordinate dispatch and investigations, monitor CCTV, access control, radio communications and security systems, and provide rapid, actionable intelligence to the security operations team. The role requires experience with access control systems, travel tracking platforms, and NC4 Risk Center or similar security