Road Freight Operator

Rhenus Group; Dublin; On-site; EUR 30,000 - 50,000; Full time

Job summary

Rhenus SE & Co. is seeking an Operations Support professional to understand client shipping needs and develop comprehensive logistics solutions. You will build strong client relationships, resolve shipping issues, and assist with documentation, tender responses, and quotations.

The role covers freight forwarding, road transport, and hazardous goods compliance, with exposure to Standard Trading Conditions and international contracts. Strong MS Office and IT systems proficiency are essential.

Qualifications

• Experience in export operations or freight forwarding is desirable.
• Strong understanding of shipping documentation and customs processes.
• Ability to read and interpret shippers' instructions and contracts.

Responsibilities

• Provide proactive customer service by understanding client shipping needs and developing logistics solutions.
• Review and process shipping documentation to ensure regulatory compliance and accurate records.
• Assist with tender responses and quotations and coordinate with carriers for rates and schedules.
• Support freight forwarding activities and ensure smooth operation across road transport, international contracts, and hazardous goods handling.

Skills

Customer service

Relationship building

Communication skills

Organisational skills

MS Office

IT systems

Education

Third Level Qualification in logistics/transport related field

Tools

MS Office

IT systems

Job description

What You Can Expect :Customer Service:Understanding the client’s business and shipping needs to provide comprehensive logistics solutions.Develop strong relationships with clients to ensure their satisfaction and repeat business.Resolve any issues that may arise during shipping, such as delays or damaged goods.Administration:Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.Maintaining records of all incoming and outgoing shipments.Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.Accounts :Assists with the identification of cross sell/up sell opportunities to the customers.Responding to tender requests and providing quotations.Coordinating with shipping companies to negotiate rates and schedules for shipments..Freight Forwarding:Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.Road Transport:Understanding of the regulations of Road transport.Understanding of the most often used vehicles and documentation required for road movements – domestic and international.Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).Awareness of Safety and Security/Cargo crime during transportation of goods.Calculation of freight rates on a per loading metre basis.Dangerous Goods:Understanding the responsibility of different parties in the Supply Chain, liability, and risk managementUnderstanding requirements of marking dangerous goods, labelling, plates, and placarding.Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.Understanding of the specific documents required for a hazardous shipment for all Modes of transport.What You Bring:SkillsAbility to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.Excellent Interpersonal and communication skills.Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.Excellent organisational skills to balance and prioritise their workload and meet deadlines.Excellent customer service skills to maintain and grow the Company’s client base.Ability to accept and effectively cope with change.Experience2 years' proven experience in Export Operations.Previous experience in the freight/transport industry.Experienced user of MS Office applications and IT Systems.Customs knowledge/experience.Working knowledge of Azyra desirable (full training will be provided).EducationThird Level Qualification in business development, business management, business administration, logistics, transportation, or related field desirable.