Retail Team Lead

Shaws Department Stores; Limerick; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Discount on instore purchases

Management workwear allowance

Pension

Sick pay

Work / Life Balance

Employee Assistance Program (EAP)

Bike to Work Scheme

Great team & work environment

Opportunity for progression

Job summary

Shaws Department Stores in Limerick is expanding its management team and is currently recruiting a dynamic and motivated Team Leader to join the store. This full-time position requires availability five days a week on a 7-day roster, including Sundays.

As Team Leader you will guide and motivate a team of retail assistants to deliver exceptional service, drive sales and maintain high store standards. You will also collaborate with senior managers on space planning, merchandising and stock control

Qualifications

• Minimum of 2 years' supervisory or leadership experience in retail.
• Strong customer service excellence and lead-by-example.
• Proven ability to manage and motivate a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and quick decision-making.
• Ability to manage stock levels and merchandising.

Responsibilities

• Lead and motivate a dynamic team to hit store targets.
• Deliver exceptional customer service consistently.
• Drive sales performance and seize sales opportunities.
• Develop and train the team in product knowledge.
• Maintain high store standards and visual appeal.
• Collaborate with Head of Space Planning & Visual Merchandising.
• Keep track of stock and conduct regular stocktakes.
• Oversee cash handling procedures daily.
• Coach staff on proper cash handling and procedures.
• Act as key holder for opening/closing the store.
• Ensure compliance with company policies.
• Support recruitment, training and development.
• Stay updated with employment legislation.
• Conduct annual performance reviews.

Skills

Team leadership

Customer service

Communication

Problem solving

Stock management

Cash handling

Training & development

Flexibility

Tools

Retail systems

Job description

Job Description

Shaws Department Stores in Limerick is expanding its management team and is currently looking to recruit a dynamic and motivatedTeam Leaderto join the team.

This is a full-time position, and the successful candidate must be available to work five days a week over a 7 day roster (including Sunday's)

As a Team Leader in our store, you'll be at the heart of our operations, guiding and motivating a team of retail assistants to deliver exceptional service every day. You'll play a key role in creating a positive shopping experience for our customers, ensuring smooth store operations and helping drive the overall success of the team.

What's in it for You:

• Generous discount on instore purchases
• Management workwear allowance
• Pension
• Sick pay
• Work / Life Balance
• EAP
• Bike to Work Scheme
• Great team & work environment
• Opportunity for progression

About The Role

Key Responsibilities:

• Lead, inspire, and motivatea dynamic team of retail assistants to achieve and exceed store targets, fostering a positive and results-driven atmosphere.
• Deliverexceptional customer serviceby ensuring your team is friendly, approachable, and knowledgeable, creating memorable experiences for every shopper.
• Drive sales performanceby consistently monitoring progress and seizing every opportunity to boost sales and meet targets.
• Develop and train your team, providing them with the product knowledge and skills needed to confidently upsell and enhance the customer experience.
• Maintain high store standards, ensuring cleanliness and tidiness while ensuring products are well-organized and visually appealing.
• Collaborate with theHead of Space Planning & Visual Merchandisingto implement creative merchandising strategies that maximize product visibility and drive sales.
• Keep track of stock levels, participate in regular stocktakes, and ensure smooth inventory management.
• Overseecash handling proceduresdaily, ensuring strict adherence to company policies and maintaining accuracy.
• Coach and supportteam members on correct cash handling processes, ensuring best practices are followed.
• Act as akey holder, responsible for opening and closing the store as required, ensuring security and operational readiness.
• Ensure strictcompliance with company policies and proceduresacross all aspects of store operations.
• Work closely with store management toimplement loss prevention strategies, training the team on anti-theft protocols and personal security measures.
• Assist withrecruitment, training, and developmentof new team members, helping to build a strong and capable team.
• Stay up to date withemployment legislationand ensure full compliance within the team.
• Conductannual performance reviewsto set clear objectives, provide feedback, and support your team in achieving their personal and professional goals.

Candidate Criteria:

• Minimum of 2 years' experiencein a supervisory or leadership role within a retail environment.
• Strong understanding ofcustomer service excellenceand the ability to lead by example.
• Proven ability tomanage and motivate a team, ensuring high performance and productivity.
• Excellentcommunication and interpersonal skillswith the ability to build rapport with customers and staff.
• Demonstrated problem-solving skillsand the ability to make quick, effective decisions.
• Ability tomanage stock levelsand ensure visual merchandising standards are met.
• Flexibility and availabilityto work five days a week, including weekends and evenings.
• Strong organizational skills with the ability toprioritise tasksin a fast-paced environment.
• Good knowledge of retail systemsand experience with cash handling and processing transactions.
• Ability totrain, coach, and develop team members, fostering a positive and supportive work environment.
• A passion for retailand a commitment to delivering exceptional shopping experiences to customers.

If this sounds like the perfect opportunity for you and you meet the criteria, we’d love to hear from you!