Retail Parts Advisor at Finning

Finning; Leinster; On-site; EUR 40,000 - 50,000; Full time

Job summary

Finning (Ireland) Ltd, the world’s largest Caterpillar dealer, is seeking a Retail Parts Advisor to deliver exceptional customer service while driving parts sales growth. You will become a trusted partner to customers, helping them find the right parts and solutions to keep equipment running and downtime minimal.

In this permanent role, you will handle enquiries, supply parts, prepare quotes, and upsell relevant products.

Qualifications

• Experience in parts sales or customer-facing roles.
• Track record of meeting sales or customer retention targets.

Responsibilities

• Handle customer enquiries by phone, email, and digital channels.
• Identify and supply the correct parts using technical systems and catalogues.
• Prepare quotations and follow up opportunities to convert sales.
• Build strong customer relationships and develop your portfolio.
• Generate new business through outbound calls and customer development.

Skills

Parts sales

Customer service

Job description

Retail Parts Advisor

Company: Finning (Ireland) Ltd

Worker Type: Permanent

Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a motivated Retail Parts Advisor to deliver outstanding customer service while driving parts sales growth. You will become a trusted partner to customers, helping them find the right parts and solutions to keep their equipment running efficiently and minimise costly downtime.

Key Responsibilities

• Handling customer enquiries by phone, email, and digital channels.
• Identifying and supplying the correct parts using technical systems and catalogues.
• Preparing quotations and proactively following up opportunities to convert sales.
• Building strong customer relationships and developing your customer portfolio.
• Generating new business through outbound calling and customer development activity.
• Taking ownership of customer orders from enquiry through to delivery.
• Managing backorders and working with internal teams to resolve supply issues.
• Keeping customers informed throughout the order process.
• Upselling and cross-selling relevant products and services.
• Supporting walk-in and click-and-collect customers.
• Promoting Finning's digital solutions, including E-commerce.
• Using CRM, CAT AI and other digital tools to enhance customer interactions and identify sales opportunities.
• Contributing to sales growth, customer retention and customer satisfaction targets.

Knowledge, Skills and Experience

• Experience in parts sales, technical sales, customer service, or a similar commercial role.
• Proven experience working towards sales, conversion, or customer retention targets.