Parts Sales Advisor - Cat Equipment & Digital Solutions

Finning; Dublin; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday plus bank holidays

Life insurance

Pension

Professional growth

Job summary

Finning (Ireland) Ltd is seeking a motivated Retail Parts Advisor to deliver exceptional customer service and drive parts sales growth. You will become a trusted partner, helping customers find the right parts and solutions to keep equipment running and downtime to a minimum.

This permanent role combines inbound/outbound sales, account management, order ownership and digital engagement using e-commerce, AI-enabled tools and CRM systems.

Qualifications

• Experience in parts sales or a similar commercial role.
• Proven track record of meeting sales targets.
• Excellent communication and relationship-building skills.
• Strong customer focus and service excellence.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient IT skills including CRM systems.
• GCSEs including Maths and English.

Responsibilities

• Handle customer inquiries by phone, email, and digital channels.
• Identify and supply correct parts using technical systems and catalogues.
• Prepare quotations and follow up opportunities to convert sales.
• Build customer relationships and grow your portfolio.
• Own customer orders from enquiry to delivery.
• Support walk-in and click-and-collect customers.
• Promote Finning's digital solutions and e-commerce.
• Use CRM and digital tools to enhance interactions.
• Contribute to sales growth and customer satisfaction targets.

Skills

Parts sales

Customer service

Commercial awareness

Communication

Prioritisation

Education

GCSEs (Maths and English)

Tools

CRM systems

Microsoft Office

Job description

Finning (Ireland) Ltd is seeking a motivated Retail Parts Advisor to deliver exceptional customer service and drive parts sales growth. You will become a trusted partner, helping customers find the right parts and solutions to keep equipment running and downtime to a minimum.

This permanent role combines inbound/outbound sales, account management, order ownership and digital engagement using e-commerce, AI-enabled tools and CRM systems.