Retail IT Support Engineer - EPOS & POS Specialist

Solas IT Recruitment; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Solas IT Recruitment is seeking an experienced IT Support / Retail Systems Engineer to maintain EPOS/POS systems and other retail technologies across multiple locations in Ireland. The role focuses on rapid troubleshooting, hardware and software support, and ensuring high availability in a busy retail setting.

You will engage with payment terminals, PCI environments, and various retail IT infrastructure while collaborating with internal teams and external vendors.

Qualifications

• Experience with EFTPOS/EPOS systems and POS environments.
• Exposure to payment platforms and PCI-related contexts is beneficial.
• Experience in high-availability retail IT environments is preferred.

Responsibilities

• Support and maintain EPOS/POS systems, payment devices and wider retail technology.
• Troubleshoot hardware, software, networking and system-related incidents.
• Provide technical support across multiple stores and business locations.
• Act as escalation point for complex technical issues.
• Ensure business-critical systems remain highly available, especially during peak times.
• Assist with system upgrades, technology rollouts and endpoint deployments.
• Support new store, site and business-unit technology implementations.
• Collaborate with third-party vendors and internal IT teams.
• Manage incidents and service requests per SLAs.
• Maintain technical documentation and support procedures.
• Deliver high-quality technical support to users across the business.

Skills

EPOS/ POS

Payment terminals

Retail IT systems

Hardware troubleshooting

Networking basics

Endpoint management

Incident management

SLA compliance

Business-critical systems

Job description

Solas IT Recruitment is seeking an experienced IT Support / Retail Systems Engineer to maintain EPOS/POS systems and other retail technologies across multiple locations in Ireland. The role focuses on rapid troubleshooting, hardware and software support, and ensuring high availability in a busy retail setting.

You will engage with payment terminals, PCI environments, and various retail IT infrastructure while collaborating with internal teams and external vendors.