Retail Betting Host — Dynamic Customer Experience

Flutter UK & Ireland; Tralee; On-site; EUR 16,000 - 23,000; Full time

Job summary

Flutter UK & Ireland is seeking a Retail Betting Assistant in Ireland. You will help customers place bets via terminals, phones, and in-shop channels while keeping a welcoming, high-standard shop environment. This permanent role requires stepping up in the Shop Manager’s absence and adapting quickly to shifts with a strong customer focus.

Strong hosting and communication skills are essential to delivering outstanding hospitality in a dynamic retail betting setting.

Qualifications

• Excellent customer service to ensure a friendly, professional experience.
• Proactive and results-driven in a fast-paced betting shop.
• Confident communication and problem-solving with customers.
• Adaptable, enthusiastic, and eager to learn and support the team.
• Hosting skills to create a welcoming customer experience.

Responsibilities

• Assisting customers to place bets through terminals, telephone services, and in-shop transactions.
• Maintain inviting shop presentation standards.
• Act as the Shop Manager in their absence to ensure smooth operations.
• Adapt to changing situations while maintaining a customer-focused approach.
• Fulfill social responsibility duties by adhering to guidelines and regulations.

Skills

Excellent customer service

Proactive

Confident communication

Adaptable

Excellent hosting

Job description

Flutter UK & Ireland is seeking a Retail Betting Assistant in Ireland. You will help customers place bets via terminals, phones, and in-shop channels while keeping a welcoming, high-standard shop environment. This permanent role requires stepping up in the Shop Manager’s absence and adapting quickly to shifts with a strong customer focus.

Strong hosting and communication skills are essential to delivering outstanding hospitality in a dynamic retail betting setting.