Restaurant Operations Lead - Shift & Service Excellence

SUHANG XIANGBAN PTE. LTD.; Dublin; On-site; EUR 19,000 - 30,000; Full time

Job summary

SUHANG XIANGBAN PTE. LTD. in Dublin is seeking a dedicated Shift Supervisor to oversee daily restaurant operations, ensuring smooth service and guest satisfaction.

You will lead front-of-house staff, train new team members, monitor food quality and presentation, manage inventory and cash handling, and optimize shift coverage during peak hours.

This role requires hands-on leadership, excellent communication, and a commitment to upholding the restaurant's standards in a fast-paced environment.

Responsibilities

• Shift Management: Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.
• Staff Supervision: Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.
• Customer Service: Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.
• Training and Development: Train new staff members and facilitate ongoing training programs to enhance team skills.
• Quality Control: Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.
• Inventory Management: Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.
• Cash Handling: Manage cash transactions and ensure accuracy in financial transactions.
• Shift Scheduling: Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.

Job description

SUHANG XIANGBAN PTE. LTD. in Dublin is seeking a dedicated Shift Supervisor to oversee daily restaurant operations, ensuring smooth service and guest satisfaction.

You will lead front-of-house staff, train new team members, monitor food quality and presentation, manage inventory and cash handling, and optimize shift coverage during peak hours.

This role requires hands-on leadership, excellent communication, and a commitment to upholding the restaurant's standards in a fast-paced environment.