Restaurant Host

The Montenotte; Cork; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

World-class facilities

Uniforms provided

HSF Health Plan

Learning & development opportunities

Career coaching

Culinary apprenticeships

Internships & work placements

Graduate development programmes

Wellness programmes

Free employee meals

Motion Health Club access

Cycle to work scheme

Staff discounts

Job summary

The Montenotte is seeking a friendly Host to join the Breakfast and Dinner teams in our Cork property. You will warmly welcome guests, determine dining and lodging needs, and manage seating arrangements to ensure smooth service.

You will assist with opening/closing duties and support teammates to maintain brand standards. Ideal candidates will have hospitality experience, excellent communication, and a collaborative mindset.

Qualifications

• Experience in hospitality or food & beverage preferred.
• Strong interpersonal and communication skills.
• Able to work flexible shifts including mornings and evenings.

Responsibilities

• Welcome guests in a warm, friendly manner.
• Ascertain dining and lodging needs and seat guests.
• Monitor seating chart and dining flow for smooth service.
• Respond to guest inquiries promptly and courteously.
• Carry out opening and closing duties as required.
• Assist with side work such as cleaning and stocking.
• Support team members and other departments as needed.
• Adhere to Brand Standards for Food & Beverage service.
• Handle guest complaints professionally and escalate when needed.
• Maintain high cleanliness standards in bar and restaurant.

Skills

Guest service

Communication

Teamwork

Hospitality standards

Job description

In a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World

We are certified as a Quality Employer with Irish Hotel Federation and have been certified as an Excellent Employer with Great Place to Work for 3 consecutive years.

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

Property summary:

• 107 stylish guestrooms and suites and 26 self-catering Residences.
• The Woodland Suite Experience - nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests are able to choose from our River Suites and Woodland Suites.
• Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
• Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
• The Gallery Suite - a private meeting and banqueting suite for up to 60 guests.
• Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product range Elemis.
• Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness.

We are now looking for a Host to join the Breakfast team and our Dinner team!

Main Responsibilities of Food & Beverage Hosts:

• To welcome guests in a warm and friendly manner.
• To ascertain their dining/lodging needs.
• To seat guests and manage the seating chart.
• To monitor the restaurant activity to determine seating and dining flow.
• To respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• To perform opening and closing duties, as needed.
• To assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• To help fellow team members and other departments wherever necessary to maintain positive working relationships.
• To follow agreed Brand Standards for service of Food & Beverage.
• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
• To ensure any complaints and incidents are brought to your manager or supervisors attention at the time.
• To ensure cleanliness levels are maintained to a high standard in the bar and restaurant.

#MPeople are our business!

The Montenotte offers a variety on employee benefits, including:

• World class employee changing facilities and a stylish employee restaurant Croi.
• Bespoke Montenotte uniforms for all guest-facing employees.
• Group discount HSF Health Plan.
• Learning & development opportunities.
• Career guidance & coaching.
• Culinary apprenticeships.
• Trainee management development programmes.
• Internships & work placement opportunities.
• Graduate development programmes.
• Employee wellness programmes.
• Trained mental health first aiders & an employee assistance programme.
• A free meal in our employee restaurant Croi while on duty.
• Free use of the Motion Health Club with facilities including:
• Free weekly employee exercise class every Thursday morning.
• Access to personal training & fitness assessments.
• 25% discount off food in Panorama.
• 25% discount off spa treatments at Bellevue Spa.
• Access to the cycle to work scheme.
• Access to the travel pass scheme.
• Employee engagement and recognition programmes.
• Referral reward scheme.
• Opportunities to participate in sustainability and health & safety opportunities.
• #MPeople events.
• #MPeople sporting activities.
• #Mpeople community engagement with our local community & our charity partner, Pieta.