Residence Services & Facilities Manager

Hines; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Hines seeks an Assistant Manager for a Dublin student accommodation site. You will lead the facilities team to keep the building safe, clean and well-maintained, while coordinating repairs, security and vendor work.

You will report to the General Manager and step in during leave, handling finance, debt and administrative tasks. You will ensure health and safety compliance, manage budgets, and maintain strong resident relations.

Qualifications

• ,
• Experience delivering excellent customer service
• A good working understanding of tenancy management and housing legislation
• A good handle on sales and marketing with a proven track record of results
• Ability to write reports and present performance indicators
• Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)
• Able to communicate effectively with people at all levels
• Problem solving skills with ability to use own initiative
• Relevant student accommodation, leisure, hospitality or building management experience preferable
• Experience of offering pastoral care and spotting the issues that affect students
• Knowledge of the issues surrounding students
• Ability to handle sensitive issues
• Influencing skills and a professional outlook on challenging issues
• Outgoing and enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Eager to seek feedback and review ways to do things better
• Able to work on own initiative

Responsibilities

• Take responsibility for the day to day running of the building, ensuring it is clean and safe
• Provide effective leadership to ensure key objectives are met
• Coordinate the facilities team
• Process invoices promptly with proper codes and within budget
• Manage statutory and regulatory compliance including fire, water, H&S audits
• Ensure maintenance is delivered within defined timeframes
• Assist with debt management and interact with students respectfully
• Oversee rota and scheduling for the facilities team
• Assist with building management for arrivals, departures, summer turnarounds and refurbishments
• Understand HR issues and escalate as needed following legal frameworks
• Ensure work complies with company guidelines and policies
• Resolve student complaints
• Ensure staff training is carried out and highlighted to GM
• Maintain building appearance and condition
• Oversee summer clean and maintenance programme
• Travel to other aparto buildings for audits
• Maintain a welcoming environment for students, parents and visitors
• Help ensure a safe living and working environment
• Review reports on debt, income and occupancy

Skills

Customer service

Tenancy management

Housing legislation

Sales & marketing

Report writing

IT skills

Communication

Problem solving

Team leadership

Independent initiative

Education

PBSA industry experience (desired)

Tools

Starrez

Peninsula

Job description

Hines seeks an Assistant Manager for a Dublin student accommodation site. You will lead the facilities team to keep the building safe, clean and well-maintained, while coordinating repairs, security and vendor work.

You will report to the General Manager and step in during leave, handling finance, debt and administrative tasks. You will ensure health and safety compliance, manage budgets, and maintain strong resident relations.