Assistant General Manager

Hines; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Hines seeks an Assistant Manager for a Dublin student accommodation site. You will lead the facilities team to keep the building safe, clean and well-maintained, while coordinating repairs, security and vendor work.

You will report to the General Manager and step in during leave, handling finance, debt and administrative tasks. You will ensure health and safety compliance, manage budgets, and maintain strong resident relations.

Qualifications

• ,
• Experience delivering excellent customer service
• A good working understanding of tenancy management and housing legislation
• A good handle on sales and marketing with a proven track record of results
• Ability to write reports and present performance indicators
• Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)
• Able to communicate effectively with people at all levels
• Problem solving skills with ability to use own initiative
• Relevant student accommodation, leisure, hospitality or building management experience preferable
• Experience of offering pastoral care and spotting the issues that affect students
• Knowledge of the issues surrounding students
• Ability to handle sensitive issues
• Influencing skills and a professional outlook on challenging issues
• Outgoing and enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Eager to seek feedback and review ways to do things better
• Able to work on own initiative

Responsibilities

• Take responsibility for the day to day running of the building, ensuring it is clean and safe
• Provide effective leadership to ensure key objectives are met
• Coordinate the facilities team
• Process invoices promptly with proper codes and within budget
• Manage statutory and regulatory compliance including fire, water, H&S audits
• Ensure maintenance is delivered within defined timeframes
• Assist with debt management and interact with students respectfully
• Oversee rota and scheduling for the facilities team
• Assist with building management for arrivals, departures, summer turnarounds and refurbishments
• Understand HR issues and escalate as needed following legal frameworks
• Ensure work complies with company guidelines and policies
• Resolve student complaints
• Ensure staff training is carried out and highlighted to GM
• Maintain building appearance and condition
• Oversee summer clean and maintenance programme
• Travel to other aparto buildings for audits
• Maintain a welcoming environment for students, parents and visitors
• Help ensure a safe living and working environment
• Review reports on debt, income and occupancy

Skills

Customer service

Tenancy management

Housing legislation

Sales & marketing

Report writing

IT skills

Communication

Problem solving

Team leadership

Independent initiative

Education

PBSA industry experience (desired)

Tools

Starrez

Peninsula

Job description

Overview

Who are we?

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

Based in one of our Dublin accommodation, the Assistant Manager is a critical role for the success of our residences. You’ll manage the facilities team to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules. You will assist in organising the Preventative maintenance schedule is adhered to and report any defects to the General Manager. As Assistant Manager you would be expected to step into the General Managers shoes when they are on annual leave, attending meetings reporting on finance, debt. It would be expected that you could also complete general administrative tasks and operate the desk when the Sales Administrator requires assistance. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will also work closely with other Assistant Managers and teams across the portfolio.

• To take responsibility for the day to day running of the building, that it is clean and safe.

• To provide effective leadership to ensure key objectives are met.

• You will be responsible to coordinate the facilities team.

• Responsible to ensure all invoices are processed in good time with effective codes and within approved budget.

• To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas and report to the General Manager.

• Ensuring maintenance is delivered in line with defined timeframes.

• You will assist with Debt Management and interact with students in a respectful manner.

• Responsible for the rota, work scheduling of the facilities team.

• To assist with building management making sure there is a smooth operation for student arrivals, departures, summer turnarounds and refurbishment programmes.

• Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.

• Capable to ensure all work is carried out within company guidelines and policies.

• Resolving any student complaints.

• Ensure correct training is carried out or highlighted to General Manager where necessary.

• Maintaining overall building appearance and condition.

• Overall responsibility for summer clean and maintenance programme delivery.

• Travelling to other aparto buildings to complete audits.

• Ensuring a warm, welcoming environment to students, parent and visitors to the site.

• Assist in ensuring your site is a safe environment in which to live and work.

• Be able to review reports on Debt, Income and general occupancy.

Qualifications

Person Specification

• Experience of delivering excellent customer service

• PBSA Industry experience, desired

• A good working understanding of tenancy management and housing legislation

• A good handle on sales and marketing with a proven track record of results

• Ability to write reports and present performance indicators

• Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)

• Able to communicate effectively with people at all levels

• Problem solving skills with ability to use own initiative

• Relevant student accommodation, leisure, hospitality or building management experience preferable

• Experience of offering pastoral care and spotting the issues that affect students

• Knowledge of the issues surrounding students

• Ability to handle sensitive issues

• Influencing skills and a professional outlook on challenging issues

• Outgoing and enthusiastic

• A desire to learn and to continually develop

• Willing to attend relevant training days/sessions

• Eager to seek feedback and review ways to do things better

• Able to work on own initiative

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.