Accommodation Manager / General Manager

Manpower Group (UK); Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Manpower Group seeks an Accommodation Manager / General Manager to lead the premium residential residence in Dublin. You will oversee all operations, ensuring safety, compliance and resident-centred service while driving occupancy and commercial performance.

You will manage the onsite team, coordinate maintenance, and drive a high-performing culture with a strong emphasis on guest experience and revenue growth.

Qualifications

• Experience in PBSA, co-living, residential property, hospitality or similar operations.
• PSRA Licence (Category C and D where applicable).
• Strong focus on resident experience, occupancy management, RTB processes and administrative controls.
• Experience coordinating maintenance, contractors and compliance activities.
• Ability to manage competing priorities including rent collection, deposits and resident administration.
• Strong communication and stakeholder management skills.
• Commercial awareness with understanding of occupancy, revenue and compliance.

Responsibilities

• Lead the day-to-day operation of the residence and maintain high standards across all areas.
• Drive a resident-first culture and deliver an exceptional customer experience throughout the resident lifecycle.
• Oversee occupancy targets through collaboration with sales and marketing teams.

Skills

Resident experience

Occupancy management

Team leadership

Stakeholder management

Communication skills

Commercial awareness

Education

IOSH

NEBOSH

Fire Safety

First Aid

Mental Health First Aid

IRPM

CIH

Tools

PMS

CRM

Maintenance systems

Reporting systems

Job description

Accommodation Manager / General Manager

Shift: Monday - Friday
Hours: 9am-5pm
Location: Dublin, Ireland
Are you an experienced property, PBSA or hospitality professional looking for an opportunity to lead a premium residential community and make a real impact?
We are seeking an ambitious and driven Accommodation Manager / General Manager to take ownership of the day-to-day operation of a high-quality residence in Dublin, delivering an exceptional resident experience while driving operational excellence, occupancy performance and commercial success.

The Opportunity

As Accommodation Manager / General Manager, you will be responsible for the overall leadership, performance and standards of the residence. You will oversee all aspects of the operation, ensuring a safe, compliant, commercially focused and resident-centred environment.
This is a hands-on leadership role where you will work closely with onsite teams and support functions to ensure the residence consistently delivers exceptional service, strong occupancy and operational excellence.

Key Responsibilities

Operational Leadership

• Lead the smooth day-to-day operation of the residence, ensuring high standards are maintained across all areas.
• Drive a resident-first culture, delivering an exceptional customer experience throughout the resident lifecycle.
• Maintain strong site performance through effective planning, prioritisation and problem-solving.

Resident Experience & Occupancy

• Oversee the full resident journey from enquiry and arrival through to renewal, check-out and post-departure engagement.
• Support occupancy targets through collaboration with sales and marketing teams.
• Manage rent administration, deposits, resident records and tenancy-related processes.

Compliance & Facilities Management

• Coordinate maintenance programmes and contractor activity to ensure property standards remain consistently high.
• Ensure compliance with all health and safety, fire safety and regulatory requirements.
• Maintain accurate compliance documentation and site records.

Team Leadership

• Lead, coach and develop the onsite team, creating a positive and high-performing culture.
• Establish clear goals, responsibilities and performance expectations.
• Support team development and succession planning.

Commercial & Financial Performance

• Monitor operational performance, occupancy levels, income collection and service delivery.
• Use reporting and data insights to identify opportunities for improvement and mitigate risk.
• Collaborate with key stakeholders to drive commercial success and operational efficiency.

Essential Requirements

• Experience managing or supporting operations within PBSA, co-living, residential property, hospitality or a similar environment.
• PSRA Licence (Category C and D where applicable).
• Strong understanding of resident experience, occupancy management, RTB processes and administrative controls.
• Experience coordinating maintenance, contractors and compliance activities.
• Ability to manage competing priorities including rent collection, complaints, deposits, cancellations and resident administration.
• Strong communication and stakeholder management skills.
• Commercial awareness with an understanding of how operational decisions impact occupancy, revenue, resident satisfaction and compliance.
• Previous experience leading and developing teams.

Desirable Skills & Experience

• Experience managing full site performance across multiple operational cycles.
• New residence mobilisation, launch or handover experience.
• Strong commercial and financial acumen, including cost control and performance analysis.
• Experience using PMS, CRM, maintenance and reporting systems.
• A track record of developing and mentoring team members.
• Relevant qualifications such as IOSH, NEBOSH, Fire Safety, First Aid, Mental Health First Aid, IRPM, CIH or a recognised leadership qualification.

What's on Offer?

• Opportunity to lead a premium residential community.
• A varied and rewarding leadership role with real autonomy.
• Career development opportunities within a growing and dynamic organisation.
• Collaborative and supportive working environment.
• The chance to make a meaningful impact on resident experience and operational performance.