Reservations Supervisor | Lead a High-Impact Team

Hollybank Trustees Ltd; Naas; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Professional Growth

Leisure Centre Membership

Employee Rates

Wellbeing Support

Insurance Discounts

Free Parking

Meals Provided on Duty

Referral Programme

Team Events

Flexible Scheduling

Team Culture

Recognition Programmes

Job summary

Killashee Hotel in Naas, Co. Kildare, Ireland, is seeking a Reservations Supervisor to lead the reservations team and optimise guest bookings. The role involves managing individual and group reservations, monitoring availability, rates and inventory, and ensuring accurate data in the hotel PMS.

Ideal candidates will be flexible, motivated, and customer-focused, with strong leadership and organisational skills. Experience with Opera Cloud is preferred but not essential, and training is provided.

Qualifications

• Flexible with hours.
• Experience with Opera cloud preferable but not essential.
• Highly motivated with a positive attitude.
• Strong leadership, time management and organisational skills.
• Attention to detail is a must.

Responsibilities

• Supervise and support the Reservations team on a daily basis.
• Manage individual and group reservations accurately and efficiently.
• Monitor room availability, rates, restrictions, and inventory.
• Ensure all reservations are entered and maintained correctly in the hotel PMS.
• Respond professionally to guest enquiries by telephone, email, and other booking channels.
• Assist with upselling rooms, packages, and hotel services where appropriate.
• Coordinate with Front Office, Sales, Revenue and other departments.
• Monitor online travel agents and third-party booking platforms.
• Handle amendments, cancellations, no-shows, and special guest requests.
• Assist with training, coaching, and performance support for reservations staff.

Skills

Flexible hours

Opera Cloud experience

Strong leadership

Time management

Organisational skills

Attention to detail

Tools

Opera Cloud

Job description

Killashee Hotel in Naas, Co. Kildare, Ireland, is seeking a Reservations Supervisor to lead the reservations team and optimise guest bookings. The role involves managing individual and group reservations, monitoring availability, rates and inventory, and ensuring accurate data in the hotel PMS.

Ideal candidates will be flexible, motivated, and customer-focused, with strong leadership and organisational skills. Experience with Opera Cloud is preferred but not essential, and training is provided.