Reservations Manager: Lead Team, Elevate Guest Experience

Killashee Hotel; Naas; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Professional Growth & Development

Complimentary Leisure CentreMembership

Exclusive Employee Rates

Health & Wellbeing Support

Insurance Discounts

Free On-Site Parking

Meals Provided on Duty

Employee Referral Programme

Team Social Events

Flexible Scheduling

Positive Team Culture

Recognition Programmes

Job summary

Killashee Hotel in Naas, County Kildare, is seeking a Reservations Manager to lead our reservations team and ensure guests receive the highest quality service. Reporting to Revenue Manager, this role focuses on rostering, performance, and accurate reporting.

You will build relationships with corporate and leisure clients, drive revenue, and mentor colleagues while upholding our core values. Opera PMS proficiency is essential, and the ideal candidate has 2 years in a similar role and outstanding

Qualifications

• 2 years of experience in a similar Reservations role.
• Excellent communication skills.
• Proactive and self-motivated with a positive attitude.
• Strong service delivery in hospitality.
• Builds effective relationships with clients and staff.
• Proficiency with Opera property management software.

Responsibilities

• Oversee Reservations Department rostering to meet business needs.
• Deliver daily, weekly, and monthly reservations reports.
• Develop relationships with corporate and leisure clients to secure repeat business.
• Support Revenue Manager on departmental projects.
• Ensure SOPs are updated and staff are trained.
• Provide team training and foster a positive work environment.

Skills

Communication

Team leadership

Hospitality service

Relationship building

Self-motivated

Tools

Opera PMS

Job description

Killashee Hotel in Naas, County Kildare, is seeking a Reservations Manager to lead our reservations team and ensure guests receive the highest quality service. Reporting to Revenue Manager, this role focuses on rostering, performance, and accurate reporting.

You will build relationships with corporate and leisure clients, drive revenue, and mentor colleagues while upholding our core values. Opera PMS proficiency is essential, and the ideal candidate has 2 years in a similar role and outstanding