Reservations Supervisor

Hollybank Trustees Ltd; Naas; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Professional Growth

Leisure Centre Membership

Employee Rates

Wellbeing Support

Insurance Discounts

Free Parking

Meals Provided on Duty

Referral Programme

Team Events

Flexible Scheduling

Team Culture

Recognition Programmes

Job summary

Killashee Hotel in Naas, Co. Kildare, Ireland, is seeking a Reservations Supervisor to lead the reservations team and optimise guest bookings. The role involves managing individual and group reservations, monitoring availability, rates and inventory, and ensuring accurate data in the hotel PMS.

Ideal candidates will be flexible, motivated, and customer-focused, with strong leadership and organisational skills. Experience with Opera Cloud is preferred but not essential, and training is provided.

Qualifications

• Flexible with hours.
• Experience with Opera cloud preferable but not essential.
• Highly motivated with a positive attitude.
• Strong leadership, time management and organisational skills.
• Attention to detail is a must.

Responsibilities

• Supervise and support the Reservations team on a daily basis.
• Manage individual and group reservations accurately and efficiently.
• Monitor room availability, rates, restrictions, and inventory.
• Ensure all reservations are entered and maintained correctly in the hotel PMS.
• Respond professionally to guest enquiries by telephone, email, and other booking channels.
• Assist with upselling rooms, packages, and hotel services where appropriate.
• Coordinate with Front Office, Sales, Revenue and other departments.
• Monitor online travel agents and third-party booking platforms.
• Handle amendments, cancellations, no-shows, and special guest requests.
• Assist with training, coaching, and performance support for reservations staff.

Skills

Flexible hours

Opera Cloud experience

Strong leadership

Time management

Organisational skills

Attention to detail

Tools

Opera Cloud

Job description

Location: On site / Naas, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Reservations
Salary: Negotiable salary

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for Reservations Supervisor to join our team and contribute to the future success of Killashee Hotel.

Key Requirements:

• Flexible with hours
• Experience with Opera cloud preferable but not essential
• Highly motivated with a positive attitude
• Strong leadership, time management and organisational skills
• Attention to detail is a must

Responsibilities:

• Supervise and support the Reservations team on a daily basis.
• Manage individual and group reservations accurately and efficiently.
• Monitor room availability, rates, restrictions, and inventory.
• Ensure all reservations are entered and maintained correctly in the hotel PMS.
• Respond professionally to guest enquiries by telephone, email, and other booking channels.
• Assist with upselling rooms, packages, and hotel services where appropriate.
• Coordinate closely with Front Office, Sales, Revenue, and other departments.
• Monitor online travel agents and third-party booking platforms.
• Handle amendments, cancellations, no-shows, and special guest requests.
• Assist with training, coaching, and performance support for reservations staff.
• Ensure company and hotel standards are consistently followed.
• Prepare and review reservations reports and assist with revenue-related tasks.
• Resolve guest queries and booking issues promptly and professionally.

Why work with us:

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & Internal programs provided.
• Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
• Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
• Health & Wellbeing Support: Access to our Employee Assistance Program and a range of wellness initiatives to support your overall wellbeing.
• Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
• Free On-Site Parking: Hassle-free and secure parking available for all team members.
• Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
• Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
• Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
• Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
• Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
• Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.