Guest-Centric Reservations Specialist

Hilton; Dublin; On-site; EUR 27,000 - 36,000; Full time

Job summary

Hilton Conrad Dublin is seeking a Reservations Agent to deliver warm hospitality by handling guest inquiries and converting them into confirmed bookings. You’ll manage reservations with accuracy and use proactive selling to maximise room sales, contributing to memorable guest stays.

Join our team to experience an international hospitality culture, develop customer service skills, and work in a property that values light, warmth, and integrity in every guest interaction.

Qualifications

• A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Job description

Hilton Conrad Dublin is seeking a Reservations Agent to deliver warm hospitality by handling guest inquiries and converting them into confirmed bookings. You’ll manage reservations with accuracy and use proactive selling to maximise room sales, contributing to memorable guest stays.

Join our team to experience an international hospitality culture, develop customer service skills, and work in a property that values light, warmth, and integrity in every guest interaction.