Guest Services Porter

Hospitaliti; Thomastown; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Hotel discounts

Staff meals

Uniform provided

Training & development

Health club access

Job summary

Mount Juliet Estate in Thomastown is seeking a Full-Time Guest Services Porter to join our luxury team. You will welcome guests, assist with luggage, handle inquiries, and support audio-visual needs across the estate, including F&B duties and guest requests.

We offer competitive pay, international hotel discounts, staff meals, uniforms, ongoing training and development, plus complimentary health club access. Previous hospitality experience and a valid Irish driving licence are preferred.

Responsibilities

• Welcoming guests warmly on arrival and throughout their stay
• Transporting guests around the estate and assisting with luggage
• Handling telephone and face-to-face inquiries professionally
• Assisting with projector and other audio-visual setups as needed
• Carrying out F&B duties as required
• Responding to guest requests promptly and courteously
• Promoting the estate's facilities and upselling where appropriate
• Handling guest feedback with care and discretion
• Performing other duties as required

Job description

Mount Juliet Estate is hiring through Hosco in Thomastown. Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.

We currently have a fantastic vacancy for a Full-Time Guest Services Porter to join our team.

Full-Time Guest Services Porter

• Ensuring that each guest to the estate receives a warm and friendly welcome
• Transporting guests throughout the estate and assisting with luggage, ensuring a seamless and comfortable arrival and departure experience.
• Dealing professionally with telephone and face to face inquiries
• Handling projector and other audio-visual set-ups
• F&B duties
• Responding to guest requests appropriately and in a timely manner
• Promoting and up-selling the estate's facilities
• Dealing sensitively with guest feedback
• Other duties as required

Minimum Requirements

• Full Irish Drivers Licence Required
• Available for Full-Time hours
• Previous similar experience
• Good audio-visual and computer skills
• Cash handing experience
• Ability to use own initiative
• Friendly outgoing personality and excellent customer service skills
• Flexible regarding working hours

Benefits Include

• Competitive Pay
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access

Why join our team?

• Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel.
• Collaborate with a passionate and dynamic team dedicated to excellence.
• Enjoy competitive compensation, benefits, and opportunities for professional growth.
• Shape the future of an iconic brand while creating unforgettable guest experiences.

This is an excellent opportunity for an individual to progress their career in the luxury hotel industry with a supportive and ambitious employer. Experience in the hospitality industry is preferred. Please see the full vacancy for the benefits offered by Mount Juliet Estate.