Night Porter

Hospitaliti; Thomastown; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Job summary

Mount Juliet Estate invites applications for a Night Porter to join our luxury team. This role focuses on delivering outstanding guest service, ensuring seamless communication with all departments and maintaining a high standard of hospitality throughout night shifts.

Experience in the hospitality industry is preferred. You should be friendly, proactive, and able to work both independently and as part of a team, with a full clean driving licence. Competitive pay and employee benefits are offered.

Qualifications

• Experience in hospitality is advantageous.
• Good communication and guest-relations abilities.
• Willingness to work flexible night shifts and adapt to guest needs.

Responsibilities

• Maintain a high standard of service and communicate with all departments.
• Handle comments or complaints professionally and follow up as needed.
• Provide exceptional guest service and address questions promptly.
• Ensure thorough handover at the end of each shift and report issues.
• Attend fire, health and safety and first aid training.

Skills

Customer service

Initiative

Team player

Flexible hours

Driving licence

Job description

Mount Juliet Estate is hiring through Hosco in Thomastown. Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story. We have a fantastic vacany for a Night Porter who is passionate about good service to join our team!

MAIN RESPONSIBILITIES

• Ensure excellent communication with all departments.
• To maintain a high standard of service.
• Handle, follow up and communicate any comments or complaints.
• Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
• Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
• Report any maintainence or security issues to appropriate personnel.
• Attend all fire, health and safety and first aid training
• Be passionate about hospitality, and thrive on working as part of a team
• Set up and Break down of Function Rooms.
• Be committed to their own personal development.
• To Assist Management with any reasonable request.
• Be comfortable working on their own and as part of a team

Minimum Requirements:

• Previous similar experience is an advantage.
• Ability to use own initiative
• Friendly outgoing personality and excellent customer service skills
• Flexible regarding working hours
• Full Clean Driving Licence

Benefits Include:

• Competitive Pay
• Employee Assistance Program
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access

This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer. We look forward to hearing from youExperience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Mount Juliet Estate.