Renewals & Upsell Strategy Specialist

Stripe; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Stripe in Dublin seeks a Renewals Specialist to partner with sales, CS, and internal teams to retain and expand customer revenue. You will manage renewal pipelines, analyze renewal history, and craft compelling proposals to secure large contracts on time and accurately quoted.

The role requires 3+ years in renewals or related fields, strong analytical and leadership skills, and the ability to operate in a fast-growing tech environment.

Qualifications

• 3+ years of experience in Renewals, Account Management, or Customer Success in a tech environment.
• Proven track record delivering manual and automated processes.
• Strong leadership with high-performance, positive team culture and cross functional partnerships.
• Sound business judgment, strong analytical skills, data-driven analyses, and ownership.
• Experience in a lean, fast-paced high-growth technology company.
• Highly organized, multi-tasking skills and ability to navigate ambiguity.

Responsibilities

• Proactively manage Renewal pipelines and activity / engagement milestones.
• Research user purchase and renewal history and make recommendations based on prior activity.
• Manage KPIs relating to Renewal coverage scope by segment / region.
• Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities.
• Assist with complex quote creation to allow Sales to focus on upsell.
• Help develop and execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy.
• Identify and optimise repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate.
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment.
• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style.

Skills

Renewals

Account management

Customer success

Leadership

Data analysis

Cross-functional collaboration

Ambiguity handling

Ownership

High-growth environment

Job description

Stripe in Dublin seeks a Renewals Specialist to partner with sales, CS, and internal teams to retain and expand customer revenue. You will manage renewal pipelines, analyze renewal history, and craft compelling proposals to secure large contracts on time and accurately quoted.

The role requires 3+ years in renewals or related fields, strong analytical and leadership skills, and the ability to operate in a fast-growing tech environment.