Senior Renewals & Risk Forecast Lead

Salesforce; Dublin; On-site; EUR 75,000 - 120,000; Full time

Job summary

Salesforce Ireland is seeking a Senior Renewals Manager to lead renewal strategies and build strategic relationships across Sales, Customer Success, Finance and Operations. You will minimise attrition, forecast risk, and drive customer success while ensuring financial outcomes align with Salesforce policies.

The role requires steering complex renewals, negotiating replacement contracts, and coordinating with multiple teams to resolve issues and optimize outcomes for our customers.

Qualifications

• Proven success in Sales, Renewals, Operations or Account Management.
• Strong analytical background with proven problem-solving skills.
• Track record working with cross-functional collaborators and customers to drive consensus.
• Strong customer-facing leadership skills.
• Excellent negotiation skills.
• Highly effective communication across all functions/levels.

Responsibilities

• Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
• Provide accurate 90-day rolling forecasts for your assigned renewal region through diligent maintenance of renewal opportunities.
• Leverage existing processes and reporting, plus detailed forensic analysis (usage and contract) for early identification of potential attrition.
• Act as subject matter expert and provide guidance to the extended team on optimal resolutions.
• Work closely with Sales, Customer Success, Finance, Pricing, Legal and the Renewals team to streamline resolution (notifications, approvals).
• Own creation of replacement contracts and detailed quotes with approvals.
• Provide renewals management with regular status updates, concise summaries of complex issues and accurate transparency into forecasted attrition; elevate as needed.

Skills

Renewals management

Forecasting

Cross-functional collaboration

Negotiation

Customer relationship management

Job description

Salesforce Ireland is seeking a Senior Renewals Manager to lead renewal strategies and build strategic relationships across Sales, Customer Success, Finance and Operations. You will minimise attrition, forecast risk, and drive customer success while ensuring financial outcomes align with Salesforce policies.

The role requires steering complex renewals, negotiating replacement contracts, and coordinating with multiple teams to resolve issues and optimize outcomes for our customers.