Renewal Specialist

Exclusive Networks; Dublin; On-site; EUR 48,000 - 64,000; Full time

Job summary

Exclusive Networks is seeking an English-speaking Renewals Specialist to manage subscription renewals across Central and Eastern Europe and the Balkans from our Dublin Centre of Excellence.

The role is based in Citywest, Dublin, starting office-based five days per week with hybrid options evolving after onboarding. You will protect recurring revenue, engage channel partners, and drive renewal plans with cross-functional teams.

Qualifications

• 2–5 years of renewals, customer success, inside sales, or SaaS sales support.
• Experience with subscription-based products and licensing.
• Strong ability to manage multiple renewal opportunities and deadlines.
• Excellent English communication skills.

Responsibilities

• Manage a portfolio of subscription renewals across CEE and the Balkans, protecting recurring revenue and minimising customer churn.
• Develop and execute renewal plans, engaging partners up to 120 days before contract expiry.
• Build relationships with channel partners, Partner Account Managers and internal sales teams.
• Identify renewal risks and work with Customer Success teams to improve retention.
• Identify potential upselling and expansion opportunities and refer these to the relevant sales teams.
• Maintain accurate renewal forecasts, CRM records and pipeline reporting.
• Collaborate with Sales, Customer Success and Operations to ensure renewals are completed on time.

Skills

Fluent English

Renewals experience

SaaS sales support

CRM experience

Tools

CRM software

Job description

Renewals Specialist – English Speaking | CEE & Balkans

Exclusive Networks | Citywest, Dublin | Full-time | On-site

Iperium is recruiting an English-speaking Renewals Specialist on behalf of Exclusive Networks, a global cybersecurity distributor operating in over 45 countries and serving customers in more than 170 countries.

This position is part of Exclusive Networks' new Sales Centre of Excellence in Dublin. You will manage renewals across Central and Eastern Europe and the Balkans, working with channel partners and internal teams across the region.

Responsibilities

• Manage a portfolio of subscription renewals across CEE and the Balkans, protecting recurring revenue and minimising customer churn.


• Develop and execute renewal plans, engaging partners up to 120 days before contract expiry.


• Build relationships with channel partners, Partner Account Managers and internal sales teams.


• Identify renewal risks and work with Customer Success teams to improve retention.


• Identify potential upselling and expansion opportunities and refer these to the relevant sales teams.


• Maintain accurate renewal forecasts, CRM records and pipeline reporting.


• Collaborate with Sales, Customer Success and Operations to ensure renewals are completed on time.

Requirements

• Fluent English, both written and spoken.


• 2–5 years of experience in renewals, customer success, inside sales, account management or SaaS sales support.


• Experience with subscription-based products, recurring revenue or software licensing.


• Strong commercial awareness and experience managing customer or partner relationships.


• Good organisational skills, with the ability to manage multiple renewal opportunities and deadlines.


• Experience using CRM systems and maintaining accurate sales forecasts.

Location and working arrangements

The position is based at Exclusive Networks' new Centre of Excellence in Citywest, Dublin.

The role is initially office-based, five days per week, with hybrid working expected to become available following the initial onboarding and development period.

About Exclusive Networks

Exclusive Networks is a global cybersecurity specialist, providing partners and customers with access to leading security technologies, specialist services and technical expertise.

The new Dublin Centre of Excellence offers an opportunity to join a growing international team supporting the CEE and Balkans region and developing a long-term career in technology renewals and customer success.