Renewals Manager EMEA

GitLab; Ireland; Remote; EUR 65,000 - 90,000; Full time

Job summary

GitLab seeks an Associate Renewals Manager to drive timely renewal execution and revenue protection. You will manage a portfolio of customer renewals, engage in consultative conversations to understand usage and future needs, and identify expansion opportunities across regions in a fully remote environment.

You will collaborate with Sales, Customer Success, and Finance to resolve blockers, prepare renewal quotes, and maintain accurate CRM records for forecasting.

Qualifications

• Experience executing renewal processes, including basics and more complex scenarios.
• Strong attention to detail and organizational skills for managing many renewals.
• Clear written and verbal communication with customers and internal teams.

Responsibilities

• Manage an assigned portfolio of customer renewals, tracking key dates and driving on-time closure.
• Conduct consultative conversations with customers to understand usage and future needs.
• Identify expansion opportunities and surface upsell potential.
• Prepare and send renewal quotes and related documentation accurately and on schedule.
• Analyze renewal situations and escalate any anomalies to senior team members.
• Explain renewal terms to customers and align with internal stakeholders.
• Collaborate with Sales, Customer Success, and Finance to identify expansion opportunities and unblock renewals.
• Maintain up-to-date CRM records for forecasting and reporting.
• Prioritize tasks to drive quality and timely results.
• Contribute to team goals by collaborating with peers.

Skills

Renewal processes

Attention to detail

Clear communication

Cross-functional collaboration

Travel flexibility

Tools

CRM software

Renewals tooling

Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You’ll Do

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
• Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
• Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
• Prioritize tasks with guidance from more senior team members to drive quality, timely results.
• Contribute to team goals by working collaboratively with peer RM’s.

What You’ll Bring

• Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.
• Developing understanding of GitLab's way of working, values, and high-performance culture.
• Awareness of GitLab's remote work best practices.
• Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
• Strong attention to detail and organizational skills; comfortable managing many renewals at once.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
• The ability to travel for events such as trainings, team offsites, customer meetings, etc.

About the team

The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .