Remote Technical Account Manager - EMEA

Alert Media, Inc.; Dublin; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension with employer contributions

Performance bonus eligibility

Remote-first environment

Paid vacation + public holidays

Learning & Development support

Awards and recognition programs

Community service initiatives

Job summary

AlertMedia is seeking a Technical Account Manager to support its growing EMEA Customer Success organization. Remote-based in Ireland, you will advise on technical integrations, troubleshooting, and lifecycle optimization while coordinating with Sales, Product, and Engineering to ensure customer value.

You’ll manage enterprise accounts, monitor health metrics, and identify expansion opportunities, applying AI tools to streamline operations and enhance performance.

Qualifications

• 3–5 years' experience in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
• Ability to read logs, debug issues, and translate technical problems into business impact.
• Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
• Strong organizational skills and ability to manage multiple pipelines and priorities.
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
• Ability and desire to work in a fast-paced, technically challenging environment.
• Professional fluency in written and spoken English is required.

Responsibilities

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
• Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.
• Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.

Skills

Customer-facing tech

Account management

APIs & integrations

Log debugging

AI tooling

English communication

Tools

SSO

SCIM

SFTP

Job description

AlertMedia is seeking a Technical Account Manager to support its growing EMEA Customer Success organization. Remote-based in Ireland, you will advise on technical integrations, troubleshooting, and lifecycle optimization while coordinating with Sales, Product, and Engineering to ensure customer value.

You’ll manage enterprise accounts, monitor health metrics, and identify expansion opportunities, applying AI tools to streamline operations and enhance performance.