Remote Technical Account Manager – EMEA

AlertMedia

Dublin

On-site

EUR 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Life insurance

Remote-first

Vacation days

Pension plan

Career growth

Job summary

AlertMedia is seeking an experienced Technical Account Manager to support our growing EMEA Customer Success organization. This remote role focuses on technical integrations, import configuration, troubleshooting, and ongoing support within the Technical Solutions team.

You will act as a trusted technical advisor, collaborate across teams, and manage escalations while driving customer success and renewal. This position offers a remote-first environment in the Republic of Ireland and requires

Qualifications

3–5 years' experience in a customer-facing technical role.
Experience managing enterprise or mid-market accounts.
Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
Ability to read logs, debug issues, and translate technical problems into business impact.
Professional fluency in written and spoken English is required.

Responsibilities

Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
Serve as the customer’s long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle.
Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
Identify opportunities for upselling or expansion based on customer needs and usage patterns.
Monitor and report on account health, usage metrics, and support trends.
Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.