Strategic Technical Account Manager (Remote)

Doist; Leinster; Hybrid; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Health and life insurance

Remote-first work environment

20 days paid vacation + public Irish H

Learning & Development support

Job summary

AlertMedia is seeking an experienced Technical Account Manager to support our growing EMEA Customer Success organization. You will act as the trusted technical advisor for assigned accounts, guiding APIs, integrations, and troubleshooting to ensure customer success across the lifecycle.

Based remotely in Ireland, you will collaborate with Sales, Product, Engineering, and Support teams, own escalations, and drive improvements based on feedback.

Qualifications

• 3–5 years' experience in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
• Professional fluency in written and spoken English is required.

Responsibilities

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
• Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.
• Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.

Skills

APIs & Integrations

Customer-facing

Technical Troubleshooting

Security (SSO, SCIM, SFTP)

AI tools for automation

Cross-functional collaboration

Job description

AlertMedia is seeking an experienced Technical Account Manager to support our growing EMEA Customer Success organization. You will act as the trusted technical advisor for assigned accounts, guiding APIs, integrations, and troubleshooting to ensure customer success across the lifecycle.

Based remotely in Ireland, you will collaborate with Sales, Product, Engineering, and Support teams, own escalations, and drive improvements based on feedback.