Technical Account Manager (NEU)

NextGenEnergyJobs; Ireland; On-site; EUR 70,000 - 100,000; Full time

Job summary

AlertMedia is hiring for a technical, customer-facing role based remotely in the Republic of Ireland. You will manage enterprise or mid-market accounts, debug issues by reading logs, and translate technical problems into business impact.

Strong AI tool proficiency and cross-functional collaboration are essential for optimizing workflows and automating processes. The ideal candidate has 3–5 years in a similar role, with API, SSO/SCIM/SFTP knowledge and excellent English communication.

Qualifications

• 3–5 years' experience in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
• Ability to read logs, debug issues, and translate technical problems into business impact.
• Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
• Strong organizational skills and ability to manage multiple pipelines and priorities.
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
• Location: Remote in the Republic of Ireland. Must be located in the Republic of Ireland.
• Sponsorship: AlertMedia does not sponsor. Must have legal right to work in Ireland.

Skills

APIs & integrations

Log analysis

AI tools

Customer-facing experience

Cross-functional collaboration

Tools

SSO

SCIM

SFTP

Job description

At AlertMedia , we help organizations protect their people, operations, and brand.

Requirements

• 3–5 years' experience in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
• Ability to read logs, debug issues, and translate technical problems into business impact.
• Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
• Strong organizational skills and ability to manage multiple pipelines and priorities.
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
• Ability and desire to work in a fast-paced, technically challenging environment.
• Professional fluency in written and spoken English is required.
• Location: Remote in the Republic of Ireland. Must be located in the Republic of Ireland.
• S ponsorship: AlertMedia does not sponsor. Must have legal right to work in Ireland.