Remote Senior Engineering Manager - Voice Media

Segment (Twilio); Knockatee; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Twilio is seeking an experienced Engineering Manager to lead our Voice Media team in shaping the core media infrastructure powering global voice services. You will guide architecture decisions, mentor senior engineers, and drive reliability, latency, and throughput at scale.

You will collaborate with product and platform teams to define roadmaps, balance technical debt with feature delivery, and push for operational excellence using modern AI tools to boost developer velocity.

Qualifications

• 5+ years of engineering management experience leading teams building distributed systems.
• Understanding of Voice/VoIP infrastructure and media handling challenges.
• Experience architecting and building backend services at scale with high reliability under strict SLOs.
• Deep understanding of systems design, microservice architecture, and cloud infrastructure.
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development.

Responsibilities

• Lead a team of senior engineers developing Twilio's next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps.
• Establish engineering excellence through code quality standards, testing practices, and operational reliability.
• Mentor engineers and provide technical guidance on complex media processing challenges.
• Balance technical debt reduction with feature development while maintaining service reliability.
• Build and evolve systems handling real-time media processing at scale.
• Own service performance metrics, reliability targets, and continuous improvement initiatives.
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy.
• Make key technology stack decisions that impact Twilio's media processing capabilities.

Skills

Distributed systems leadership

Backend services

VoIP / Voice infrastructure

Real-time media processing

System design

Cloud infrastructure (AWS)

High reliability / SLOs

Communication skills

AI tools to improve developer velocity

Performance optimization

Tools

AWS

gStreamer

Asterisk

Rust/Java/C/C++

Job description

Twilio is seeking an experienced Engineering Manager to lead our Voice Media team in shaping the core media infrastructure powering global voice services. You will guide architecture decisions, mentor senior engineers, and drive reliability, latency, and throughput at scale.

You will collaborate with product and platform teams to define roadmaps, balance technical debt with feature delivery, and push for operational excellence using modern AI tools to boost developer velocity.