Remote Payroll Support Coordinator - Ireland

Jobgether; Ireland; On-site; EUR 17,000 - 38,000; Full time

Benefits offered by this job

Fully remote work

Flexible working hours

Parental leave

Job summary

Jobgether is seeking a Coordinator, Payroll Client Services for a fully remote role based in Ireland. You will help customers navigate payroll processes, resolve issues, and support day-to-day operations in an asynchronous, international environment.

The role emphasizes attention to detail, clear communication, and ongoing learning as you broaden payroll knowledge and handle increasingly complex inquiries with guided workflows.

Qualifications

• Demonstrated interest in payroll, customer support, operations or related areas.
• Strong customer-service mindset with professional, clear communication.
• Excellent attention to detail with payroll information and documentation.
• Ability to follow structured processes and workflows to resolve issues.
• Strong organizational and time-management skills to meet SLAs.
• Analytical and problem-solving abilities for discrepancies and resolutions.
• Comfortable working independently in a fully remote, asynchronous environment.
• Proactive learning mindset for payroll rules, regulations and regional requirements.
• Ability to collaborate with international colleagues in a distributed environment.
• Fluent professional English communication is essential.

Responsibilities

• Resolve payroll inquiries via email, chat, phone and other channels while meeting SLAs.
• Gather and assess customer information to diagnose payroll issues.
• Follow established workflows to ensure consistent, accurate case handling.
• Escalate complex cases to senior team members with documentation.
• Keep customers informed on status, timelines and next steps.

Skills

Customer service

Attention to detail

Analytical skills

Time management

Remote work

English fluency

Multinational teamwork

Job description

Jobgether is seeking a Coordinator, Payroll Client Services for a fully remote role based in Ireland. You will help customers navigate payroll processes, resolve issues, and support day-to-day operations in an asynchronous, international environment.

The role emphasizes attention to detail, clear communication, and ongoing learning as you broaden payroll knowledge and handle increasingly complex inquiries with guided workflows.