Payroll Support Specialist — Remote & Growth

SD Worx; The Municipal District of Bray; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Flexible hours

Work from home

25 days holiday

Pension 6% matched

Medical healthcare

Workation EU (4 weeks)

Referral program

Learning opportunities

Career growth

Job summary

SD Worx in Ireland is seeking 2 Customer Support Agents to join our payroll and service team. You will act as a technical expert, supporting clients with Payroll software queries and delivering high-quality service by voice and email.

We value strong analytical skills, customer focus, and the ability to manage complex issues while maintaining accuracy. Flexible working hours with one day in the office per week and work-from-home options are available.

Qualifications

• Experience in payroll or payroll software support.
• Experience in client-facing technical or functional support roles.
• Knowledge of UK and/or ROI payroll legislation, processing, pensions, compliance, taxation, and year-end activities.
• Ability to explain technical concepts to non-technical clients and stakeholders.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide technical support on SD Worx payroll via voice and email.
• Ensure 100% customer satisfaction on calls and emails.
• Own the client query from start to completion, coordinating with colleagues as needed.
• Escalate questions and issues to senior team members.
• Carry out in-depth offline investigations and feedback findings to the client.
• Perform other duties as determined by Customer Service Manager.
• Develop and maintain strong relationships with clients, delivering superior service.

Skills

Customer service

Technical support

Payroll knowledge

Analytical thinking

SQL basics

Communication

Stakeholder management

Problem solving

Time management

Tools

Microsoft SQL Server

Job description

SD Worx in Ireland is seeking 2 Customer Support Agents to join our payroll and service team. You will act as a technical expert, supporting clients with Payroll software queries and delivering high-quality service by voice and email.

We value strong analytical skills, customer focus, and the ability to manage complex issues while maintaining accuracy. Flexible working hours with one day in the office per week and work-from-home options are available.