Remote Enterprise CSA Manager: Data-Driven Growth

United States Digital Space LLC; Dublin; On-site; EUR 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Paid time-off

RSU stock grants

Professional development

Team events

Cell phone stipend

Job summary

United States Digital Space LLC is seeking a CSA Manager to lead a team of Customer Solutions Architects across EMEA, driving expansion and retention for Enterprise accounts. You will manage post-onboarding ownership and ensure value realization through workload-based engagement, aligning with regional priorities and senior stakeholders.

The role blends technical depth with commercial impact, requiring a data-driven approach and collaboration with Sales, Solutions Engineering, and partners.

Qualifications

• Leadership experience in post-sales technical roles (CSA, TAM, Delivery Solution Architecture, or similar).
• Strong commercial awareness with ability to tie post-sales engagement to business outcomes (iARR, NRR, GRR).
• Technical familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and modern data stack tools (dbt).
• Experience managing senior, tenured technical ICs and leading through coaching and cross-functional advocacy.
• Stakeholder management skills with ability to influence Sales, Solutions Engineering, Product, Partners.
• Data-native management style using data/AI tooling and dashboards to inform decisions.
• Cross-regional adaptability across EMEA regions and customer profiles.
• Analytical mindset for data-driven accountability and decision-making.
• Adaptability and growth orientation in dynamic environments.

Responsibilities

• Lead a team of Senior and Lead CSAs across NEMEA, DACH, and France/Benelux to ensure high-quality post-sales technical ownership.
• Own accountability for expansion and retention outcomes across the book (iARR, NRR, GRR).
• Develop and mature the CSA function, formalising methodology and scaling practices.
• Partner with Sales and Solutions Engineering to align CSA motion with regional GTM priorities.
• Oversee portfolio planning, CSA to AE pairings, and regional coverage.
• Enable team development through coaching and career plans.
• Develop technical stack and cockpit tools for proactive, data-driven account management.
• Collaborate with partners and GTM stakeholders to unlock cross-portfolio expansion.
• Identify attrition risks and build plans with stakeholders to protect accounts.

Skills

Leadership experience

Commercial awareness

Snowflake

Databricks

BigQuery

dbt

Stakeholder management

Data-native management

Cross-regional adaptability

Analytical mindset

Adaptability

Tools

Snowflake

Databricks

BigQuery

dbt

Job description

United States Digital Space LLC is seeking a CSA Manager to lead a team of Customer Solutions Architects across EMEA, driving expansion and retention for Enterprise accounts. You will manage post-onboarding ownership and ensure value realization through workload-based engagement, aligning with regional priorities and senior stakeholders.

The role blends technical depth with commercial impact, requiring a data-driven approach and collaboration with Sales, Solutions Engineering, and partners.